Implementation Manager (Remote)

Who We Are: 

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and has maintained that accreditation every year since inception. 

We love what we do and if you want to know more about our vision, mission and values go to accesstelecare.com to check us out. 

The Opportunity

Reporting to the Implementation Director and collaborating with team members throughout the rest of the organization. The Implementation Manager is responsible for managing multiple concurrent implementations while sustaining a level or quality for our healthcare provider customers. The Implementation Manager will utilize project management methodologies for each implementation while acting as primary point of communication for the director to executive level client and internal stakeholders. The responsibilities include managing requirements, containing scope, consistent project updates, schedule/plan, monitoring the quality of the deliverables/milestones, issue escalation, and internally ensuring appropriate resource allocation.
 
What You'll Do

• Project Management & Execution
  • Lead and manage 20-30 concurrent implementations, ensuring 90% on-time go-live for all projects
  • Develop and maintain comprehensive project plans, proactively identifying and mitigating risks to ensure smooth execution
  • Track actions, issues, and project milestones to maintain visibility and accountability across all initiatives

• Implementation Strategy & Process Improvement

  • Design and implement strategies for process improvement to optimize implementation efficiency
  • Identify potential risks early in the implementation process and collaborate with stakeholders to develop effective mitigation plans
  • Ensure all projects meet contract requirements while aligning with organizational goals

• Client & Partner Relationship Management

  • Serve as the primary point of contact for clients, fostering strong relationships and ensuring Net Promoter Score (NPS) remains above 80%
  • Develop extraordinary relationships with new and existing partners to ensure the successful rollout of clinical and technology programs
  • Work closely with partners to understand their processes, goals, and priorities, creating tailored rollout strategies that maximize engagement and success

• Stakeholder Communication & Training

  • Communicate effectively with all project stakeholders, ensuring timely updates and alignment on key initiatives
  • Lead onsite and offsite meetings and training events to ensure stakeholders are fully prepared for implementation success

• Internal Collaboration & Process Development

  • Work collaboratively with internal teams and leadership to develop and refine program scope as needed
  • Shape internal processes to improve scalability and efficiency, ensuring long-term business growth
  • Partner with support, credentialing, and leadership teams to provide internal providers and external partners with the resources needed for a seamless launch

• Performance & Success Metrics

  • Maintain a 90%+ on-time go-live rate across all implementations
  • Ensure an NPS score of 80%+ by delivering high-quality implementation experiences
  • Other duties as assigned

 
What You'll Bring

• Bachelor’s Degree
• Minimum of 5 years’ experience of customer facing project management experience
• Healthcare Industry background 
• Formal training in project management preferred
• PMP Certified preferred but not mandatory 
• Must be detail orientated and have great oral and written communication skills
• Ability to lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
• Ability to summarize and present information at the appropriate level of detail for the intended audience across various levels in the organization and with the client.
• Ability to work in a fast-paced, dynamic environment
• Ability to professionally work with director to executive level members of the healthcare industry and to be seen as a subject matter expert on SOC services offered and project management
• Ability to work independently and act independently
• Strong analytical, problem solving and facilitation/process mapping skills
• Strong competency utilizing MS Office tools, including Word, Excel, MS Project 2010 and Visio software
• Strong presentation skills and interpersonal skills, ability to guide a customer’s decision-making
• Ability to thrive in a remote based environment, high growth, and fast paced organization 
• Must be able to remain in a stationary position 50% of the time.
• Occasional travel for meetings and collaboration 

Why Join Access TeleCare

• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Flexible vacation and wellness days — we value performance and balance
• Culture of ownership, transparency, and results — where the best ideas rise
• Directly impact patient access nationwide 

About our recruitment process:
We don’t expect a perfect fit for every requirement we’ve outlined. If you can see yourself contributing to the team, we would like to speak with you. You can expect up to 3 interviews via Zoom. 

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.