Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Outbound Calls Property Insurance Project Coordination Softphone Project Status Reports Microsoft SharePoint Telecare ServiceNow Executive Relationship Management Time Tracking Software Risk Analysis Resource Allocation Online Communication Customer Centricity Process Engineering Positive Discipline

Other Skills

•
Customer Service
•
Virtual Teams
•
Microsoft Office
•
Scheduling
•
Decision Making
•
Team Effectiveness
•
Non-Verbal Communication
•
Accountability
•
Time Management
•
Detail Oriented
•
Problem Solving

Roles & Responsibilities

Minimum 2 years of experience in customer service/admin
Strong communication skills (written and verbal) and confident handling high-volume calls
Highly organized, detail-oriented, and process-driven with strong problem-solving and quick decision-making
Proficient with tools such as MS Teams, ServiceM8, Softphone/3CX, and Microsoft tools (e.g., SharePoint)

Requirements:

Engaging, coordinating and managing trades
Coordinate and manage all aspects of the project lifecycle, including scheduling, resource allocation, and risk assessment
Liaise with customers, contractors, and internal stakeholders to ensure clear communication and seamless project delivery
Monitor project progress and provide regular updates to clients, trades and manager, identifying and resolving issues proactively

24x7 Direct

About 24x7 Direct

Looking for a reliable outsourcing partner that can help your business grow? Look no further than 24x7 Direct!At 24x7 Direct, we offer a wide range of outsourcing solutions to help businesses of all sizes save money, boost efficiency, and achieve their goals. Whether you're looking to outsource your customer service, IT support, accounting, or any other business function, we've got you covered.Our team of highly skilled professionals is based in the Philippines, one of the world's top outsourcing destinations. With years of experience and a commitment to excellence, we're proud to offer our clients the highest quality services at a fraction of the cost of traditional in-house staffing.But we're not just about saving you money - we're also committed to delivering outstanding customer service and support. We work closely with our clients to understand their unique needs and requirements, and we're always available to answer questions, provide guidance, and offer support.So if you're ready to take your business to the next level, let 24x7 Direct be your outsourcing partner. Contact us today to learn more about our services and how we can help your business thrive.www.24x7direct.com.au

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

This is a remote position.

Philippine-based Filipino applicants.

IMPORTANT NOTE: Applicants must be available to work flexible hours, including a 7:00 AM – 4:00 PM Philippine time shift, after-hours coverage (3:00 PM – 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.

An amazing opportunity to work with a dynamic Australian Company as an experienced, vibrant, and highly motivated Customer Service Admin Assistant.

Reporting to the Operations Manager/Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Customer Service Admin Assistant.

The ideal candidate must have excellent communication skills, an incredible eye for detail and be highly organised.

You will be responsible for the following:

Engaging, coordinating and managing trades
Coordinate and manage all aspects of the project lifecycle, including scheduling, resource allocation, and risk assessment.
Liaise with customers, contractors, and internal stakeholders to ensure clear communication and seamless project delivery.
Monitor project progress and provide regular updates (to Clients, trades and Manager), identifying and resolving issues proactively.
Assisting in progressing/updating claims on company portals.
Manage inbound and outbound calls, answering queries regarding claims or referring to the correct team member.
Triaging and evaluating multiple residential insurance claims daily.

Requirements

Strong communication skills (written & verbal); confident handling high-volume calls
Minimum 2 years’ experience in customer service/admin
Customer-focused with a commitment to excellent service
Able to work with different stakeholders
Highly organised, detail-oriented, and process-driven
Strong problem-solving skills with quick, effective decision-making
Able to work independently and as part of a team
Experience in fast-paced environments (construction or restoration industry is a plus)
Familiar with tools: MS Teams, ServiceM8, Softphone/3CX, Microsoft tools (e.g. SharePoint)

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

Monthly Salary: Php35,000
Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
You will be paid extra for overtime and Philippines public holidays
Probation: 6 months and after Probation             
10 days annual leave credits
5 days of sick leave
HMO Offered after 6-month probation
13th Month Pay after 30 days
Annual Salary Review
Laptop provided after 30 days
Permanent work-from-home role. You will have to use your own internet.
SHIFT TIMES: Applicants must be available to work flexible hours, including a 7:00 AM – 4:00 PM Philippine time shift, after-hours coverage (3:00 PM – 9:30 PM Philippine time), and weekend on-call duties. This is an emergency response role, with higher demand during bad weather events.