San Francisco, CA • On-site at Adobe 2–3x/week • Full-time (40 hrs/week)
ModSquad is seeking a Trust & Safety Specialist to join our team as an embedded Brand Representative supporting Adobe’s child safety program at their San Francisco office. As a ModSquad employee, you will work directly within Adobe’s Trust & Safety operations team, serving as a front-line operator for CSAM queue review, NCMEC CyberTip reporting, and nuanced content assessment that directly supports law enforcement outcomes. This is not a generalist content moderation role — the core of this work is high-exposure child safety operations embedded inside one of the world’s leading creative technology companies.
If protecting the most vulnerable users on the internet is work you’re called to do, read on.
What You’ll Do
Review and classify escalated visual content (images and video) using the A1–B2 NCMEC classification framework, making accurate reportability determinations in accordance with federal statute and Adobe’s child safety policies.
Submit CyberTip reports to NCMEC via established reporting protocols, ensuring documentation is accurate, complete, and legally defensible.
Conduct network investigations of repeat offenders, reviewing account signals (IP, email structure, behavioral patterns) to assess recidivism risk and support account deactivation decisions.
Review AI-generated content to assess user intent and identify potential child safety policy violations.
Identify trends in queue data and surface insights to inform process improvements and policy calibration.
Maintain detailed case documentation and escalate gray-area content for team calibration when classification is uncertain.
What We’re Looking For
Required
Demonstrated, hands-on experience reviewing and classifying CSAM in a professional Trust & Safety capacity. Candidates without direct CSAM review experience will not be considered.
Working knowledge of the A1–B2 NCMEC classification system and the federal reporting requirements that govern each category.
Experience submitting or supporting NCMEC CyberTip reports, including proper documentation standards.
Ability to review disturbing visual content — including explicit child sexual abuse material — with accuracy, objectivity, and emotional regulation on a daily basis.
Strong analytical judgment for nuanced, gray-area content decisions where classification is not immediately obvious.
High attention to detail and ability to maintain documentation standards under volume and time pressure.
Full-time availability (40 hrs/week), based in the San Francisco Bay Area, with 2–3 days per week required on-site at Adobe’s SF office.
Preferred
Prior experience with NCMEC reporting workflows, CyberTipline submissions, or law enforcement coordination in a Trust & Safety context.
Familiarity with ticketing systems such as Zendesk or ServiceNow.
Experience reviewing AI-generated content for policy violations.
Familiarity with Adobe products and the creative professional use cases that distinguish legitimate from harmful content.
A Note on the Nature of This Work
This role involves daily exposure to graphic and deeply disturbing content, including explicit child sexual abuse material. We believe candidates deserve to know that upfront. ModSquad and the team you’ll be embedded with take specialist wellness seriously — structured support, regular breaks, and access to mental health resources are built into how this program operates, not offered as an afterthought. We’re looking for candidates who come in experienced, clear-eyed, and committed to this work for the right reasons.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Salary: $80k-$100k
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