Key Facts

Remote From:

Florida (USA) , Georgia (USA) , Idaho (USA) , Indiana (USA) , Kansas (USA) , Kentucky (USA) , Louisiana (USA) , Mississippi (USA) , Missouri (USA) , North Carolina (USA) , Oklahoma (USA) , South Carolina (USA) , Tennessee (USA) , Texas (USA)

Full time

Expert & Leadership (>10 years)

English

Hard Skills

Other Skills

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Program Management
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Accountability
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Collaboration
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Coaching
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Empathy
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Growth Mindedness
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Self-Motivation

Roles & Responsibilities

Bachelor's degree from an accredited college or university (preferred).
CPCU, AIC and/or ARM or other related designation preferred.
Ten years related experience, including two years in account management or five years in adjuster roles, with supervisory experience.
Demonstrated supervisory or leadership experience managing client services teams.

Requirements:

Determine account management strategies for client service plans and oversee retention, customer satisfaction, revenue growth, client surveys and new business.
Provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models, overseeing local Client Services staff.
Conduct pre-renewal visits reviewing loss experience and identifying areas of potential dissatisfaction prior to renewal meetings; prepare renewals, contract revisions and Client Service Instructions for complex programs.
Coordinate cross-functional activities to reduce process barriers by directing and influencing IT, operations and business development, and manage client invoicing, audits and accounts receivable follow up; resolve major client service issues.

Sedgwick

Insurance

About Sedgwick

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits, brand protection and other lines. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 31,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Join us! Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Top 100 Most Loved Workplace® Forbes Best-in-State Employer

Company type: Large

Industry: Insurance

Founded: 2018

Company size: 10001

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Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Client Services - DIrector (REMOTE)

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands?

· Apply your knowledge and experience to adjudicate complex customer claims in the context of an energetic culture.

· Deliver innovative customer-facing solutions to clients who represent virtually every industry and comprise some of the world’s most respected organizations.

· Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service.

· Leverage Sedgwick’s broad, global network of experts to both learn from and to share your insights.

· Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

· Enjoy flexibility and autonomy in your daily work, your location, and your career path.

· Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ARE YOU AN IDEAL CANDIDATE? We are looking for driven individuals that embody our caring counts model and core values that include empathy, accountability, collaboration, growth, and inclusion.

PRIMARY PURPOSE OF THE ROLE: To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
Resolves all major customer service issues.

SUPERVISORY RESPONSIBILITIES

Provides support, guidance, leadership and motivation to promote maximum performance.
Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

QUALIFICATIONS

Education & Licensing

Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.

Experience

Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.

TAKING CARE OF YOU

· Flexible work schedule.

· Referral incentive program.

· Career development and promotional growth opportunities.

· A diverse and comprehensive benefits offering including medical, dental vision, 401K on day on

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.