Senior Specialist, Online Resources

Position Summary:

The Senior Specialist, Online Resources plays a key role in advancing the Alzheimer’s Association’s national care and support strategy by coordinating three essential digital platforms: Community Resource Finder (CRF), ALZConnected, and ALZNavigator.
This position ensures these platforms deliver accurate, relevant, and accessible information to people living with dementia, care partners, professionals, and community organizations.

The Senior Specialist will support the national rollout of the new and improved Community Resource Finder, funded in part by a new federal grant from the state of Kansas, and will lead coordinated efforts to gather, validate, and maintain high-quality resource data across multiple service categories including assisted living, skilled nursing facilities, home care, diagnostic services, memory clinics, community health centers, hospice, Area Agencies on Aging, Memory Cafés, and other community-based supports.

This role is highly collaborative and works across Community Programs & Services, Public Health, IT/digital, field staff, and external partners to strengthen nationwide access to trusted dementia-related resources.

Responsibilities

Community Resource Finder (CRF) Coordination

• Support the national rollout of the new CRF platform, including vendor coordination, data integration, testing, and field communication.
• Lead efforts to collect, review, validate, and organize resource data from Kansas and other states, ensuring inclusion of: Assisted living and residential care, Skilled nursing facilities, Home care and home health, Hospice and palliative care, Memory clinics and diagnostic services, Community health centers and FQHCs, Area Agencies on Aging and county aging services, Memory Cafés and social engagement programs, Dementia-inclusive community organizations
• Partner with chapters and external organizations to encourage ongoing data contributions and improve resource completeness and accuracy.
• Monitor CRF analytics, identify gaps, and recommend improvements to usability, search filters, and data structure.

ALZConnected Community Management

• Support day-to-day operations of ALZConnected, including content moderation processes, community experience enhancement, and coordination with vendor/community management partners.
• Help implement updates to discussion board categories, navigation, and user onboarding.
• Monitor trends and user feedback to inform improvements that better support people living with dementia and caregivers.
• Ensure platform alignment with national tone, safety protocols, and mission messaging.

ALZNavigator Coordination

• Maintain and update ALZNavigator resource pathways and guidance materials as new CRF features and resources become available.
• Collaborate with Public Health, Community Programs, and Contact Center leadership to support integration between ALZNavigator and the updated CRF.
• Assist with field training and internal communications around ALZNavigator updates and improvements.

Grant Support and Reporting

• Help track and deliver grant-related milestones, especially for the Kansas federal grant supporting CRF enhancements.
• Collect data on resource expansion, platform usage, and outreach activities; prepare summaries for internal reporting and external funders.
• Assist with documentation, compliance monitoring, and record-keeping.

Other duties as assigned

Qualifications

• Bachelor’s degree in public health, social services, gerontology, health informatics, communications, or related field (or equivalent experience).
• 2–4 years of experience in program coordination, digital platform management, health or social services, community resource navigation, or related roles.

Knowledge, Skills and Abilities

• Strong organizational skills and ability to track multiple projects simultaneously.
• Experience working with databases, digital platforms, spreadsheets, or CRM systems.
• Comfort communicating with external partners, chapters, and community organizations.
• Excellent writing, communication, and relationship-building skills.
• A commitment to inclusive, person-centered, and culturally responsive practices.
• Familiarity with dementia, aging services, or public health systems is strongly preferred.
• Detail orientation with strong follow-through
• Collaborative and team-oriented approach
• Comfort working in fast-moving environments
• Data integrity and quality-control mindset
• Ability to translate between program needs and technical platform requirements
• Mission-driven, empathetic, and committed to serving people living with dementia and their care partners

Title: Senior Specialist, Online Resources

Position Location: Remote

Full time

Position Grade & Compensation: Grade 506 Exempt The Alzheimer's Association’s good faith expectation for the salary range for this role is between $64,000-$72,000

Reports To: Senior Director, Community Programs & Services 

Who We Are:

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support.

The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow.

At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease.

We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future. Read on to learn more about the role, then visit our website www.alz.org/jobs to explore who we are and why we've been recognized as a Best Place to Work for the last twelve years in a row.

At the Alzheimer's Association®, we believe that diverse perspectives are critical to achieving health equity — meaning that all communities have a fair and just opportunity for early diagnosis and access to risk reduction and quality care. The Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia.

 The Alzheimer’s Association commitment remains steadfast in engaging all communities in our full mission. The Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.

Employees working 24 hours/week or more are eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, short and long-term disability, life insurance, long term care insurance, tuition reimbursement, generous Paid Time Off, 12 annual holidays and Paid Family Leave, as well as an annual Cultural & Heritage Day and Volunteer Day of their choosing. They are also eligible for our gold standard 401(k) retirement plan. Please click HERE for more information.

Full time employees (37.5 hours/week), will enjoy all of the above plus an annual School Visitation Day and an Elder Care Facility Day of their choosing.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act at the Alzheimer's Association.

The Alzheimer's Association will conduct an individualized assessment of the material job duties of this job include working with vulnerable communities which the employer may reasonably believe that Criminal History may have a direct, adverse and negative relationship for the safety of the community.

The background check will include searches for: social security person search, public reports, county & federal criminal reports, multi-jurisdictional, sex offender database, NSOPW national sex offender, education, employment history, motor vehicle or driving history, and reference checks.