Supervisor of Claims Team - Provider Operations - Remote

Position Summary
 

The Claims Supervisor leads a high-performing team of claims processors, driving accuracy, productivity, and service excellence. This role is responsible for daily team operations, performance management and continuous improvement within Provider Operations Team.

Key Responsibilities

• Lead and manage the daily operations of a claims processing team (approximately 17–20+ employees) to achieve quality, productivity, and service goals.
• Translate organizational strategies into clear expectations that engage employees and drive desired behaviors.
• Develop, coach, and motivate team members using active performance management tools, with a strong focus on accuracy, quality, and results.
• Utilize Management Operating System (MOS) tools and KPI dashboards to monitor performance, identify gaps, and drive continuous improvement.
• Partner with capacity planning, resource management, and matrix stakeholders to meet operational, financial, and client commitments.
• Act as a change leader by identifying and removing barriers, improving workflows, and enhancing efficiency and quality.
• Ensure compliance with all corporate policies, procedures, and regulatory requirements related to claims processing.
• Collaborate with Human Resources on staffing, performance management, employee development, engagement, and employee relations.
• Foster an inclusive, diverse, and collaborative team environment.
• Stay informed of changes in the healthcare and claims environment and adapt processes as needed.
• Communicate effectively in a virtual setting, delivering clear, transparent, and timely messages.

Qualifications

• High School Diploma or GED required.  Bachelor’s degree preferred.
• 3+ years’ experience in Cigna claims operations highly preferred.
• Experience using KPIs and performance metrics to drive results.
• Proven ability to lead, coach, and develop employees.
• Strong customer focus with a commitment to quality and accuracy.
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to drive change, process improvement, and operational outcomes.
• Strong organizational and time management skills.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 56,500 - 94,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.