Enrollment/Billing Associate Representative-Evernorth (CarePathRx)
Position Overview
Are you energized by helping patients understand their healthcare journey and feel confident about next steps? As an Enrollment/Billing Associate Representative, you play a vital role in creating a clear, compassionate, and seamless experience for patients receiving specialty pharmacy and infusion services.
Schedule: Monday–Friday, 9:30 AM–6:00 PM EST
Key Responsibilities
Deliver a positive patient experience by clearly explaining financial responsibility, insurance benefits, and next steps with empathy and professionalism
Proactively contact patients to review coverage details and securely obtain payment information when applicable
Create accurate and timely patient financial responsibility letters based on documented insurance benefits
Review patient accounts to identify enrollment needs and initiate appropriate outreach
Enter and update patient demographic and referral information to support timely care delivery
Communicate patient updates effectively to internal partners to ensure alignment and continuity
Prioritize work thoughtfully to meet service expectations while maintaining high accuracy and quality
Required Qualifications
High school diploma or GED
Minimum 1 year of customer service experience, preferably in a healthcare, billing, insurance, or patient-facing environment
Strong verbal and written communication skills with the ability to explain information clearly and compassionately
Proficiency with computers and Microsoft Office applications
Ability to organize tasks, manage time effectively, and adapt in a fast-paced environment
Preferred Qualifications
Experience with insurance verification, billing, or enrollment processes
Familiarity with medical terminology
Previous experience supporting specialty pharmacy, infusion services, or healthcare operations
As part of Evernorth Health Services, this role supports CarePathRx, a leader in specialty pharmacy and infusion services working alongside hospitals and health systems. Our team is ambitious, patient-focused, and deeply committed to delivering care with empathy and expertise.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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