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Senior IT Analyst

Key Facts

Remote From: 
Full time
Senior (5-10 years)
English

Other Skills

  • Training And Development
  • Troubleshooting (Problem Solving)
  • Communication
  • Teamwork
  • Customer Service
  • Administrative Functions
  • Problem Solving

Roles & Responsibilities

  • Bachelor’s degree in Information Systems, Business Systems, Management Information Systems, IT Management, or other IT-related field
  • Minimum of 8 years of relevant work experience
  • Experience with maintenance of ArcGIS Online and Enterprise portals (users, groups, custom roles, credits, and content)
  • Experience with automation patterns within Online and Enterprise (e.g., Python scripting, Data Pipelines, ArcGIS Notebooks)

Requirements:

  • Tier 1 help desk support: resolving common user tickets/issues, creating and maintaining documentation for workflows, and escalating more complicated issues
  • Assist with geospatial data engineering and workflows that make enterprise data available to both Enterprise and Online ArcGIS environments
  • Design and deliver periodic trainings on ArcGIS Online, ArcGIS Earth, ArcGIS Pro, and other ArcGIS toolsets to the FAA’s geospatial community
  • Publish and maintain CDO curated content within the Enterprise and AGOL environments

Job description

Overview:

Summary

The Senior IT Analyst will support the GIS team, assist with training solutions for stakeholders, and leverage expertise in ArcGIS and Python scripting for automation and analysis.

 

Responsibilities:

What You'll Do:

  • Tier 1 help desk support, resolving common user tickets/issues, creating / maintaining documentation for workflows, and escalating more complicated issues.
  • Assist with geospatial data engineering and workflows that make enterprise data available to both Enterprise and Online ArcGIS environments.
  • Design and deliver periodic trainings on ArcGIS Online, ArcGIS Earth, ArcGIS Pro, and other ArcGIS toolsets to the FAA’s geospatial community.
  • Publish and maintain CDO curated content within the Enterprise and AGOL environments.
  • Assist with user maintenance, report generation, and other administrative tasks as necessary.

 

Qualifications and Education:

Required Qualifications:

  • Bachelor’s degree in Information Systems, Business Systems, Management Information Systems, IT Management, or other IT-related field.
  • Minimum of 8 years of relevant work experience.
  • Experience with maintenance of ArcGIS Online and Enterprise portals, including users, groups, custom roles, credits, and content
  • Experience with automation patterns within Online and Enterprise (e.g. Python scripting, Data Pipelines, ArcGIS Notebooks)
  • Experience with Python-based ArcGIS scripting libraries (arcpy, ArcGIS Python API), as well as other standard Python libraries common in general purpose, data engineering, and geospatial workflows
  • Experience with ArcGIS Hub, Experience Builder, and other no-code app builders within the ecosystem
  • Experience with Survey123, FieldMaps, and other mobile solutions within the ecosystem
  • Ability to obtain and maintain a Public Trust Security Clearance.

 

Compensation:

The proposed salary range for this role is $****** to $******* USD. The salary range provided is a good faith estimate representative of all experience levels. Karsun considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

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