Customer Site Support Technician (Princeton, NJ)

Azenta Inc.

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity

Job Title

Customer Site Support Technician (Princeton, NJ)

Job Description

Company Overview

*This position is located, on-site, in Princeton, NJ*

At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.   We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.

How You’ll Add Value:

You will be responsible for understanding and performing all functions related to an assigned project.  You must ensure that all SOPs are properly followed, maintain communications, receive and execute tasks as assigned and within timeline while ensuring customer needs are met. 

What You’ll Do:

• Coordinate with on-site leadership to anticipate customer needs

• Perform project task(s) to best of ability as assigned by on-site leadership

• Perform or facilitate the creation of client specific SOPs, Project Definitions and other customer documents

• Sample receipt and QC, coordinating and triaging shipments to appropriate departments/vendors, sample shipment receipt verification by either paper form or database (chain of custody is critical to ensure sample integrity)

• Freezer defrosting and cleaning, destruction of samples as permitted, and return of samples back into inventory 

• Ability and willingness to work with LN2 (after appropriate training is received)

What you will Bring:

• Associates degree and/or Bachelor's Degree in Life Sciences/Sciences field (Biology, Chemistry, Biotechnology, etc.) is highly preferred

• 2-3 years of experience with handing (receipt, storage, and destruction) preclinical and clinical samples

Join us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

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If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. 

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.

United States Base Compensation: $22.00 - $28.00

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications),  qualifications, performance, and geographic location, among other relevant business or organizational needs.