Implementation Specialist

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Implementation Specialist is responsible for supporting the implementation of software, hardware and labor solutions across all verticals. This role ensures efficient handling of project management, customer relationship management, and technical support, contributing to effective solutions and customer satisfaction.

Essential Job Responsibilities

• Support the implementation of software, hardware and labor solutions across all verticals..

• Support project management and customer relationship management.

• Provide excellent customer service to clients regarding implementation inquiries.

• Document and maintain accurate records of implementation transactions.

• Support the full life cycle of implementation operations, including process improvements and quality assurance.

• Collaborate with team members to improve implementation processes and customer satisfaction.

• Effectively shadowing and documenting current state processes

Qualifications & Requirements
Education:

• Required: Bachelor's degree in Computer Science, Information Technology, Business or other relevant fields

Experience:

• Required: 3-5 years of experience in implementation consulting, operational leadership or related role.

• Preferred: Experience with project management and customer relationship management.

Skills:

• Analytical Thinking, Change Management, Communication, Consulting Services, Customer Relationship Management (CRM), Documentations, End-to-End Project Management, Leadership, Project Coordination

• Preferred: Six Sigma Certification

Physical Requirements:

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

This is a remote position with travel requirements and due to these travel requirements preference will be given to candidates who reside within a reasonable distance of a major airport with direct flights to major cities on both the east and west coast

The Compensation range for this role is up to 95,000 USD per year and may be eligible for an annual bonus. Actual compensation will be highly dependent upon the individual's location, skills, experience and qualifications.

This position is part of the Opensity Solutions team.  For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.