Business Analyst - Contract Lifecycle Management (CLM)

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

About the Role:

We are seeking a detail-oriented and analytical Business Analyst with expertise in Contract Lifecycle Management (CLM) to join our team. This role will be a key contributor to CLM implementation projects, working closely with clients to understand business needs, analyze contract management processes, and support the design and deployment of CLM solutions. The ideal candidate will have a strong background in requirements gathering, process mapping, and solution

configuration, with a focus on delivering tailored solutions that drive efficiency and compliance in contract management.

Key Responsibilities:

Requirements Gathering & Stakeholder Engagement

• Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects.

• Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements.

• Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals.

Process Analysis & Future-State Design

• Analyze current-state contract lifecycle processes, including contract creation, approval, negotiation, and post-execution management.

• Collaborate with clients to design future-state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance.

• Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review.

Solution Configuration & Implementation Support

• Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards.

• Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation.

• Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality.

Training & User Adoption

• Develop training materials, user guides, and process documentation to support end-user adoption of the CLM solution.

• Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality.

• Serve as a point of contact for post-go-live support, addressing user queries and identifying opportunities for system enhancements.

Continuous Improvement & Reporting

• Monitor solution performance and user feedback post-implementation, making recommendations for continuous improvement.

• Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics.

• Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives.

Qualifications:

Education & Experience

• Bachelor’s degree in Business, Information Systems, or a related field; Master’s degree is a plus.

• 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software.

• Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Ironclad, Malbek, ContractPodAi).

Technical & Analytical Skills

• Proficiency in process mapping and business analysis techniques.

• Experience with CLM configuration and understanding of contract lifecycle processes.

• Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics.

Communication & Interpersonal Skills

• Strong written and verbal communication skills, with an ability to articulate technical concepts to non-technical stakeholders.

• Proven ability to build and maintain positive client relationships.

• Detail-oriented and self-motivated, with a commitment to delivering high quality work.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.