Onboarding Project Manager - Enterprise

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together!

Our Values

Best Life

We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally.

One Team

From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

Introduction:

This position is responsible for successfully managing integration requirements on multiple, concurrent projects. The projects vary in complexity and scope, requiring strong attention to detail. Additionally, during this project life cycle, this position will serve as the primary contact with the customer, communicating the balancing constraints of project scope, timelines, quality, risk evaluation, setting the expectations and monitoring the client’s assessment.  This position will work in line with company values and goals, working towards exceeding expectations and creating raving fans with all onboarding new customers.

What you’ll do:

• Manages client through ABC Glofox onboarding process

• Manages project expectations notably around the entire project scope, clarifying project roles and responsibilities

• Assumes leadership role in ensuring that ABC Glofox is aware of and focused on providing the appropriate software and system solutions to our clients

• Assumes accountability for the complete resolution of the onboarding project

• Takes ownership of assigned issues and work as the client’s advocate to bring resolution in a timely manner

• Ensures clients fully utilize the solutions offered and ensure that ABC Glofox earns the maximum revenue possible for each client.

• Teaches and reinforces clients how to get the most out of their relationship with ABC Glofox

• Provides clients with specialized software and system training when necessary

• Up Sells/Cross Sells and educates on all aspects and features of ABC Glofox across all platforms

• Manages, delegates and inspects client issues with divisional leadership

• Uses Salesforce, or other designated CRM, as required to track client interaction and activity

• Facilitates requirements discussions, capture business and financial information, and document the requirements as it relates to the integration in its entirety

• Develops and maintains accurate project deployment and integration schedules

• Oversees and supplies leadership for Client Training and customer visits related to assigned projects

• Create and deliver brand specific training and onboarding content both in person and virtually as required

• Support pre-sales efforts and activities of new prospects and customers when required.     

• Approves deliverables and post deliverable signoff

• Provides reporting from all software sources that emulates client’s reporting structure and caters to their specific business needs, financial, growth forecasting, production, marketing and demographic reporting

• Directs all conversion and onboarding activities, working with all internal ABC Glofox departments to ensure the appropriate response and communication with the client

• Manages, delegates and inspects client issues with department leadership

• Works with ABC Glofox upper management to resolve issues when necessary

• Provide weekly summaries to department management concerning projects

• Provides expert guidance and support for internal and onsite employees to address critical and/or outstanding issues impacting the project implementation

• Works with Software Development to champion product enhancements and support improvements

• Provides project completion documentation to the Customer Success Management Division to facilitate a seamless transition to the final stage of the project life cycle

• Maintains an expert level understanding of all client facing software and systems

• Proactively creates opportunities to educate and mingle with clients in region meetings and client gatherings

• Records expenses in a timely fashion and adhere to expense policy

• Perform other duties as assigned by manager or management

• Regular and reliable attendance required

WHAT YOU’LL NEED:

• 3+ years experience managing projects, facilitating client conversations, leveraging technical aptitude, and collaborating cross-functionally to set up clients for success 

• Advanced Microsoft Excel skills

• Intermediate MS Word, MS Access, Outlook, OneNote

• Excellent communication skills, verbal and written

• Excellent time management

• Must demonstrate leadership

• Must be a self-starter

• Must be able to make independent decisions and take calculated risks

• Must be dedicated to be available on-call 24/7

• Must be an excellent communicator

• Must be able to coordinate and maintain several projects with multiple deadlines

• Must be able to effectively work across multiple departments to resolve customer issues

• Must be an excellent problem solver

• Ability to learn and implement technical skills

• Proficiency working with tools including Salesforce, JIRA and Asana is a plus 

• Minimum 4 years of relevant experience required

• High school diploma or equivalent

AND IT’S GREAT TO HAVE:

• Project Management Certification (preferred)

• College degree (preferred)

• ABC Glofox experience (preferred)

• Ideally bilingual in English and Spanish

WHAT’S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Monthly reimbursement for your preferred health scheme

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

• And more! – so many benefits we couldn’t even fit them all here!

At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement.

ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: 

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com.

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com

#LI-REMOTE