Sr. Specialist I, Ent Applications

Job Description:

Plan, design, develop, and administer efficient Salesforce business processes and system operations. This role will specifically leverage advanced Salesforce feature sets—including Data Cloud, Agentforce, Prompt Builder, Event Monitoring and Salesforce Scheduler—to unify enterprise data and deploy autonomous AI agents. A successful candidate will be familiar with and/or demonstrate expertise in using these technologies to drive organizational efficiency and innovations, served up to internal staff and external client base.

• Gather, analyze, and implement data in support of business cases, proposed projects, and system requirements.
• Provide Salesforce.com (SFDC) integration/strategic planning and EAS systems, process evaluation/design, prototyping, configuration, and testing.
• Ensure the SFDC is accurate and tracking the important metrics and data and meeting the needs of the business.
• Collaborate with all SFDC users to address system support, maintenance, configuration, operational questions, reporting, integrations and general administration needs.
• Seek ways to leverage SFDC with other add-ons in the SFDC ecosystem to maximize value.
• Provide guidance and support in developing new functionality. Cultivate strong business relationships with end-users and other project stakeholders.
• Provide system and user administration with demonstrable expertise in Salesforce.com.
• Provide administration of Salesforce-integrated software solutions (Pardot, Mobile, Sales/Marketing applications)
• Provide end-user support of production environment.
• Conduct/participate in requirements-gathering meetings.
• Provide bulk data management (including RingLead and other data deduping packages).
• Provide security/User management.

Education Required:    

• Bachelor's degree preferably in the field of computer science or related.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 5+ years of experience in various Salesforce Cloud environments (Sales, Marketing, Community, Service). 
• Advanced experience with Salesforce.com administration, configuration, and custom development.

Experience Preferred:

• Data & AI Innovation: Hands-on experience with Salesforce Data Cloud to unify customer data and drive actionable insights.
• Generative AI & Automation: Proficiency in Einstein Generative AI tools, including Prompt Builder and Agentforce, to build, deploy, and manage autonomous agents and personalized AI experiences.
• Other feature sets; Salesforce Scheduler, Event Monitoring and Marketing Cloud

License/Certification Required:

• Salesforce ADM 201 certification    
• Preferred: Salesforce Certified App Builder; Salesforce Advanced Administrator Certification; Salesforce Developer Certification.

Knowledge, Skills & Abilities:

• Knowledge of: Salesforce.com configuration and portals including but not limited to developing custom objects, work-flow business rules, and validation rules; Microsoft Office Suite; relational databases used at enterprise scale.
• Skill in: Effective relationship management, communication, and presentation skills, with demonstrated success in working effectively with customers, vendors, peers, and senior management; working as member of a team; communicating effectively; establishing and maintaining effective working relationships; mentoring and providing guidance and/or instruction to junior staff.
• Ability to: Provide orientation and training to end users for all modified and new systems; work in high-energy, dynamic, and team-oriented environments; stay organized, prioritize, multi-task, work independently, and meet deadlines. 

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.