Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Care Coordination Care Planning Motivational Interviewing Mental Health Assessments Primary Care Discharge Planning Social Determinants Of Health Care Management Clinical Assessments Massachusetts Comprehensive Assessment Systems Community Reintegration Patient Referral Clinical Documentation Emergency Response Planning Customer Engagement Patient Education And Counseling

Other Skills

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Decision Making
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Communication
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Active Listening
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Time Management
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Teamwork
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Empathy

Trillium Health Resources

Insurance

About Trillium Health Resources

Trillium Health Resources manages specialty behavioral health care for eastern North Carolinians across 28 counties. Trillium is committed to transforming lives and building community well-being through partnership, access to services and proven solutions designed to help those we serve reach their fullest potential. Everyone on Trillium’s staff--our care managers, call center, claims agents, project managers, and IT staff--all contribute to this mission. We offer a challenging, engaging work environment where staff take home more than a paycheck. Our performance management plan includes regular check-ins to examine individual employee goals and professional development plan. Our departments work on cross-functional, short-term projects and long ranging initiatives. Every day we see the results of our dedication, in the smiles of children on our accessible playgrounds and pride on the face of an adult cooking a meal for the first time. By joining Trillium, you are doing more than going to work…you are transforming lives. We help those with mental health conditions, intellectual and developmental disabilities, traumatic brain injury, and substance use disorders (Medicaid members and state-funded recipients) get the services they need to improve well-being and live fulfilling lives. We are dedicated to carrying out our mission by investing in the health and well-being of the communities we serve and empowering individuals with access to services, tools and resources to live a fulfilling life. Trillium reserves the right to hide material (comments, images and/or links to other sites) that contains anything vulgar or sexually explicit; is spam; advocates or depicts illegal activity; targets or disparages any ethnic, racial, other type of group; contains personal attacks of any kind; promotes private business ventures, services, or products; campaigns for public office or promotes a political organization; infringes on copyrights or trademarks; or is off topic.

Company type: SME

Industry: Insurance

Founded: 2018

Company size: 501 - 1000

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Job description

Pay Plan Title: DSOHF Admission through Discharge Manager

Working Title: State Hospital Liaison

FLSA Status: Exempt

Posting Salary Range: $66,240 - $88,595

Office Location: Remote within 75 miles of Wayne County, North Carolina

POSTING DETAILS:

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

Why Work for Us?

Trillium believes that empowering others begins with supporting our team. We offer our employees:

A collaborative, mission-driven work environment
Competitive benefits and work-from-home options for most positions
Opportunities for professional growth in a diverse inclusive culture

Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

What We’re Looking For

Trillium Health Resources has a career opening for a State Hospital Liaison to join our team! The State Hospital Liaison is responsible for providing complex care coordination targeting those with chronic, unresolved, or complex physical, behavioral health and social determinant needs. This includes providing care planning with foundations in national evidenced based and informed standards to do whole person care. The State Hospital Liaison completes required documentation/paperwork/tasks in a software platform according to timelines. This position will serve as a member of the State Hospital integrated care team for the State Psychiatric inpatient setting. The State Hospital Liaison is expected to assess and respond to members’ health and safety when the Trillium Catchment is under a state of emergency or weather advisory.

On a typical day, you might:

Engage members in care coordination/care management process with reflective listening and motivation interviewing to assess the mental health, medical and social needs of the member to successfully transition to independent living within a timely and effective manner.
Provide education about all available services, natural and community supports, treatment options, diagnosis, etc.
Linkage to needed psychological, behavioral, educational, physical, and dental evaluations. Identifies, links or if appropriate.
Facilitate referrals for health-related services, community-based resources and social support services, and community reintegration supports.
Ensure the coordination of care with each member’s primary care physician and/or other identified specialist/dental provider.
Complete CMCA and any other assessments needed or provides linkage to professional qualified to complete evidenced based assessments.

Employee Benefits:

Trillium knows that work/life balance is essential. That’s why we offer:

Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval.
Work-from-home options available for most positions
Health Insurance with no premium for employee coverage
Flexible Spending Accounts
24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
NC Local Government Retirement Pension (defined-benefit plan) https://www.myncretirement.gov/systems-funds/local-governmental-employees-retirement-system-lgers/lgers-handbook
401k with 5% employer match and immediate vesting
Public Service Loan Forgiveness (PSLF) qualifying employer
Quarterly stipend for remote work supplies

Qualifications

Required:

Master’s degree and full licensure by the State of North Carolina as a LCSW, LPA, or LCMHC and minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI); OR
Bachelor’s level Registered Nurse (RN) licensed in North Carolina and a minimum of one (1) year of relevant experience working directly with individuals with a serious mental illness (SMI).
The following immunizations are required for this position:
Fully vaccinated against Covid-19, Influenza (annually within Influenza season Nov 1 – March 31), MMR, Varicella and Tdap (Tetanus, diphtheria pertussis).
MMR and Varicella - must show proof of vaccination or have blood drawn to show immunity.
Tdap - must show proof of one dose.
Employees must provide proof of all immunizations prior to their start date or agree to provide proof of all immunizations within 4 months of start date.
Fully licensed by the state of North Carolina as an LCSW, LPA, LCMHC, or bachelor’s level RN licensed in North Carolina is required.
Must have a valid driver’s license
Must reside in North Carolina and within 75 miles of Wayne County.
Must be able to travel within catchment as required.

Preferred:

Master’s Degree in Human Services field.

Deadline for Application: Wednesday, April 15th, 2026 at 11:59pm.

How to Apply

To be considered, submit your application and resume through our ADP Career Center. Your resume must include:

Employer name, dates of service (month/year), average hours worked per week, and essential job duties
Education details (degree type, date awarded, institution, field of study)
Licensure/certification information, if applicable

After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.

Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.

Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment.

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