Key Facts

Remote From:

Full time

English

Hard Skills

Home Mortgage Disclosure Act Mortgage Loan Origination Loan Processing Balance Sheet Analysis Cross-Selling Contract Management Loan Processing Federal Lending Telephony Credit Analysis Credit Counseling Pipeline Planning Manuscript Collections Sales Management

Other Skills

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Accountability
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Communication
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Adaptability
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Time Management
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Teamwork
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Customer Service
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Detail Oriented
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Professional Responsibility
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Problem Solving

Roles & Responsibilities

College degree preferred or equivalent work experience
Minimum 2 years of experience in service-related banking
Ability to perform in a high-volume environment, meet deadlines, and maintain exceptional attention to detail
Technologically proficient; NMLS license required

Requirements:

Generate closed loans through inbound leads, outbound calling, and referrals; support mortgage and home equity inbound calls
Pre-qualify borrowers and prepare preliminary Loan Estimates, initial disclosures, amendments, and rate lock agreements in compliance with RESPA and regulatory requirements
Review income, assets, and debt information and ensure applicants meet MCU minimum standards; manage personal pipeline per department standards
Counsel members on denials and advise how to improve their financial position and credit score; identify cross-sell opportunities to support member needs

Municipal Credit Union

Financial Services

About Municipal Credit Union

Municipal Credit Union has been serving the financial needs of our members since 1916. The credit union was chartered in response to the concern of New York City Mayor, John Purroy Mitchel, who wanted city employees to have a way to save at reasonable rates and a low cost borrowing alternative to loan sharks. MCU started out with one branch in the Municipal building using handwritten ledgers. At the end of the first year, nineteen charter account holders had combined deposits of $570. Today, we have 16 branches, more than 500,000 members and over $3.9 billion in assets. Our corporate mission is to build lifetime quality financial relationships with each member by providing competitive products and excellent service. Equal Housing Opportunity Lender. Federally Insured by NCUA.

Company type: SME

Industry: Financial Services

Founded: 2018

Company size: 201 - 500

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Job description

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Inside Mortgage Loan Officer is responsible for converting inbound leads, outbound leads and referrals. Lead sources include digital, telephone, appointments and referrals from the branch network. Focus is to convert these opportunities into full loan applications, by promoting the credit union’s lending products, services, and programs. Additionally, they are responsible for generating sales through outbound calling with primary focus on current MCU members and prospects. Position is responsible to interview members, obtain relevant information, evaluate applicants' financial status, review loan application, credit history, income, and collateral information, to determine and recommend an appropriate loan product. Ensure compliance with MCU loan policy, federal, state and NCUA rules, regulations and laws.

Responsibilities:

Specific duties include, but are not limited to, the following:

Generate closed loans through both inbound leads and outbound calling efforts.
Support incoming calls from both mortgage and home equity inbound calling queues.
Make outbound calls from provided lists to achieve lending goals.
Focus on meeting the lending needs of current MCU members and prospects.
Pre-qualify prospective borrowers; prepare preliminary Loan Estimate (LE), initial disclosures, amended disclosures and Rate Lock agreement in compliance with RESPA and other compliance requirements.
Lending focus includes Mortgage and Home Equity.
Identify opportunities to cross sell additional products and services to support member’s financial needs.
Achieve referral goals set to deepen member relationships with MCU and support deposit growth goals.
Review the sales contract, income, assets and debt information to ensure applicants meet MCU’s minimum standard guidelines.
Complete and collect required documentation prior to submitting a loan application.
Manage personal pipeline in accordance to department standards and compliance requirements.
Counsels members on the reasons for denial and advises how to improve their financial position and credit score.
Understands and demonstrates expert knowledge of products and services offered at Municipal Credit Union.
Identify opportunities to offer additional products and services.
Participate in ongoing training and development approved by HR and Management.
Travel as required.
Perform other related duties as requested and special projects as assigned.

Requirements:

College Degree preferred or equivalent work experience.
Minimum 2 years of experience in service-related banking.
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
Technologically proficient.
NMLS will be required

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.

Integrity - We operate with the highest ethical standards and highest degree of honesty.

Belonging - We cultivate a culture of inclusion and teamwork.

Ownership - We take personal responsibility and hold ourselves accountable for the results.

Why You’ll Love Working Here:

The pay range for this position is between $19.30-29.93 hourly. Actual hourly pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for overtime, discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually.

Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

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