Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Netsuite Inventory Management Order Management Supply Chain Audit Info System (AIS) Order Management Shipment Coordination Purchase Order Amendments Purchase Order Amendments Risk Analytics Business Development Package Delivery Order Delivery Order Management Aftercare Order Management Property Ownership

Other Skills

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Microsoft Excel
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Time Management
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Organizational Skills
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Detail Oriented
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Problem Solving
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Accountability
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Teamwork
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Communication

Roles & Responsibilities

1–2 years of experience in order management, wholesale operations, or retail operations
Experience handling sales orders, backorders, and order fulfillment processes
Knowledge of EDI systems and NetSuite
Educational background in Business Administration, Logistics, Supply Chain, or related fields

Requirements:

Process and manage customer orders accurately through EDI and non-EDI systems
Monitor order status and ensure timely fulfillment and delivery
Coordinate with sales, warehouse, logistics, and finance teams to resolve order issues
Handle order changes, cancellations, and returns efficiently

Peak Design

About Peak Design

Peak Design makes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. We design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in our 12+ years of doing business. We have zero outside investors, crowdfund massively ambitious products, speak our mind on environmental matters, are totally carbon neutral (co-founded Climate Neutral!), are a certified B Corp, and give 1% of our gross revenue to environmental nonprofits through our 1% For The Planet membership. Peak Design exists to provide happy, meaningful lives for the people who work here. Our six-point mission allows us to achieve that purpose: 1. Make the best things 2. Succeed at the expense of nobody 3. Treat our customers as peers 4. Offset our environmental impact 5. Use our voice to inspire positive change 6. Prioritize happiness over growth

Company type: SME

Founded: 2018

Company size: 51 - 200

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Job description

About Peak Design

The purpose of Peak Design is to create happy, meaningful lives for the people that work here. We believe this purpose can only be achieved when self-actualizing, highly stoked people enthusiastically step into (or log onto) the Peak Design office every day. Our purpose and our mission go hand-in-hand and we encourage and celebrate authenticity and the unique perspective each of our employees brings. We’re a close-knit team that thrives on mutual respect and the belief that every voice matters—especially when it’s got something interesting to say.

We make radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.

Alongside our award-winning gear is a brand that truly reflects who we are as people—passionate about design, deeply caring about our environmental and social impact, unafraid to speak up, radically transparent, and generally down to clown. Whether we’re explaining a product, running a sale, launching a nonprofit, sponsoring a film, or razzing the biggest company on Earth, we do it with our trademark honesty, warmth, and wit. Through our products and our brand, we aim to create delight, and leave this world better than how we found it.

About the job

As a Wholesale Operations Specialist, you will work closely with international partners and sales representatives to process, track, and manage orders from receipt through fulfillment and invoicing. This role ensures accuracy, timely execution, and smooth coordination with both internal teams and external partners to deliver excellent service. Responsibilities include order processing, back-order management, processing and tracking orders, handling customs purchase orders, and completing ad hoc tasks.

What you'll do:

Process and manage customer orders accurately through EDI and non-EDI systems.
Monitor order status and ensure timely fulfillment and delivery.
Coordinate with sales, warehouse, logistics, and finance teams to resolve order issues
Handle order changes, cancellations, and returns efficiently
Investigate and resolve order discrepancies, shortages, and billing concerns
Support audits by providing accurate documentation and order records
Communicate clearly with internal teams and customers regarding order updates
Maintain organized and up to date order records (WOL).
Perform ad hoc tasks and special projects and supporting daily wholesale operations as needed.
Monitor and check inventory levels to ensure order availability and accuracy, and coordinate with partners when needed.
Understand and follow partner compliance guidelines to ensure all processes are aligned with required standards.
Assist in identifying potential risks and opportunities, and report them to the manager.
Oversee the ordering and packaging process to ensure accuracy, efficiency, and timely fulfillment.

About you:

Required Experience

Excellent (English) communication skills
1–2 years of experience in order management, wholesale operations, retail operations
Experience handling sales orders, backorders, and order fulfillment processes.
Knowledge of EDI systems and Netsuite
Familiarity with inventory management and shipment tracking.
Strong sense of ownership and accountability in managing orders end to end.
Comfortable working in a fast-paced, team-oriented environment.
Willing to work the graveyard shift (9:00 PM to 6:00 AM Philippine time)
Educational background in Business Administration, Logistics, Supply Chain, or related courses.

Preferred Skills

Strong attention to detail and organizational skills
Ability to manage multiple orders and meet deadlines
Good communication and problem-solving skills
Proficiency in Microsoft Excel or similar spreadsheet tools.
Experience with Salesforce, NetSuite and SPS is highly preferred.
Ability to communicate effectively with warehouse teams and carriers regarding order status, delays, and shipment updates
Proactive in following up on pending orders and providing timely updates to internal teams or customers.