Guest Experience Specialist Morocco (Freelancer Contract)

Join Our Team at GuestReady!

GuestReady is a leading short-term rental and hospitality management company, operating across the UK, France, Portugal, Spain, and the UAE. Since 2016, our mission has been to transform the short-term rental industry through innovative technology and exceptional hospitality.

We are currently looking for a Guest Experience Specialist (French & English Speaker) – Remote (Morocco, Freelancer Contract) to join our growing hospitality team.

This is a fully remote freelance opportunity based in Morocco.

The ideal candidate is fluent in French and English, customer-oriented, proactive, and comfortable working independently in a fast-paced, international environment.

Key Responsibilities

• Provide professional and friendly guest support via chat, phone, and email.

• Act as the first point of contact for guests experiencing check-in, cleaning, maintenance, or check-out issues, taking full ownership and ensuring quick resolution.

• Perform basic troubleshooting for common technical requests (e.g., Wi-Fi resets).

• Ensure high-quality communication and guest satisfaction at all times.

• Accurately document all guest interactions in internal systems.

• Stay up to date with GuestReady’s tools, processes, and service standards.

• Proactively suggest solutions and improvements to enhance the guest experience.

What We’re Looking For

• Fluency in French and English (written and spoken) is mandatory.

• Based in Morocco with the right to work as a freelancer.

• Previous experience in hospitality, customer service, or similar roles.

• Strong problem-solving skills and ability to work autonomously.

• Comfortable using digital tools and working remotely.

• Ability to multitask and perform under pressure.

• Availability to work flexible shifts, including evenings, weekends, and holidays if required.

What We Offer

🌍 Fully Remote Role – Work from anywhere in Morocco.
🚀 International Exposure – Be part of a fast-growing global hospitality company.
📚 Learning & Development – Continuous growth opportunities.
🤝 Collaborative Culture – Join a dynamic, multicultural team.
📈 Growth Potential – Opportunity to expand responsibilities as we grow.

Even if you don’t meet every requirement, we encourage you to apply. If you feel you’re around a 70% match, we’d still love to hear from you.

Diversity & Inclusion

At GuestReady, we value diversity and inclusion. We are proud to be an equal opportunity partner and welcome freelancers from all backgrounds, cultures, and experiences.