Admin Support Specialist | Visayas/Mindanao

Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people?

Peak Support is looking for a detail-oriented and proactive Admin Support Specialist to join our team in the Philippines!

What You’ll Do:

• Handle medical records requests and follow up with patients, doctors, insurance providers, and attorneys
• Prepare and send itemized Letters of Protection (LOP) statements
• Consolidate medical record requests and billing statements into clear, single communications for attorneys
• Manage and track weekly patient signature records
• Schedule patient visits accurately and efficiently
• Compile and maintain Progress Note Reports
• Follow up on outstanding evaluations and progress notes to ensure timely completion

To be successful, you must possess the following:

• Medical Records Retrieval experience is highly preferred.
• At least 1-2 years customer experience.
• Exceptional attention to detail and accuracy.
• Ability to perform repetitive tasks while maintaining focus and consistency.
• Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
• Adaptability to evolving procedures and processes.
• Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively.
• Empathy and patience in handling customer inquiries and concerns

Peak Support and our Work-from-Home PLUS model

At Peak Support, we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.

We don’t do this with ping pong tables or video games. We do it by creating a positive, encouraging and performance-driven culture that enables our team members to build rewarding, long-term careers. We’re proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.

Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one, so we have built a culture and a set of processes that support the success of our remote team members.

NOTE:
Employees will be assigned to a designated Ubiquity site based on their address. This assignment does NOT require employees to work onsite and does not indicate a return-to-office (RTO) setup. It is strictly for administrative purposes only, including:

• Headcount reporting and tracking
• Distribution of company swags
• Business continuity planning