Account Manager
Location: Brazil, Remote
CRED AI
CRED provides predictive intelligence software that enables enterprises to make data-driven decisions by integrating internal business systems with real-time external market signals. Our platform combines real-time data on 50M+ companies with predictive models to help businesses identify which prospects will convert, which customers might churn, and when competitors are vulnerable.
As an early Account Manager, you’ll help build and scale our customer and revenue expansion engine from the ground up. You’ll own customer relationships end-to-end, ensuring customers see ongoing value while identifying opportunities to grow and expand accounts.
You’ll work closely with the founders and product team to influence messaging, ICP, and GTM strategy based on real customer insights.
Key responsibilities include:
Own and manage customer relationships post-sale, including onboarding, adoption, renewals, and expansion
Identify upsell and cross-sell opportunities within existing accounts and partner with leadership to close growth opportunities
Act as the voice of the customer, sharing feedback with product and founders to influence roadmap and GTM strategy
Help define and refine ICPs, value propositions, use cases, and account playbooks
Maintain accurate account data, forecasts, and renewal pipelines in Salesforce
Lay the foundation for scalable account management and post-sales processes
Partner cross-functionally to ensure long-term customer success and retention
You’re a relationship-driven seller who enjoys owning accounts and growing them over time. You’re comfortable in ambiguity, proactive, and excited about building something from the ground up.
You bring:
2–5 years of experience in Account Management, Customer Success, or post-sales roles in B2B SaaS or startups
Proven experience managing renewals and driving account expansion
Strong communication, relationship-building, and stakeholder management skills
Comfort working in early-stage environments with evolving processes
A curious, coachable mindset with a bias toward action
Excitement about building from 0 to 1 alongside founders
Be one of the first revenue hires and directly shape our customer and expansion strategy
Work closely with the founders and leadership team
Competitive compensation + meaningful equity
Build something from the ground up with a talented, mission-driven team
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