Global Software Product Owner (Remote/Full-time role)

LOCATION:

This is a full-time employee role within the Global Digital team that includes benefits and Paid Time Off (PTO) and will be located within the Americas time zone.  

JOB OBJECTIVES:

The Product & Product Design function is focused on:

• Defining and evolving Generation’s global digital ecosystem to support affiliates and global functions with scalable, high-impact software solutions.
• Deeply understanding operational processes and user needs across regions to ensure product functionality aligns with real-world workflows.
• Leading continuous product discovery and research to deeply understand operational processes, user behaviors, and emerging needs across regions.
• Translating research insights into clear product strategy, validated concepts, and prioritized roadmap decisions.
• Designing intuitive, effective, and user-centered experiences (UX/UI) for diverse personas across GYE and affiliates.
• Leading the end-to-end product lifecycle — from validation and development to rollout, adoption, and continuous optimization.
• Designing and integrating data-informed and AI-enabled capabilities to drive smarter workflows, automation, and measurable operational impact.
• Driving product adoption through structured rollout, training, and change management initiatives.
• Ensuring strong alignment and communication between the Digital Team, global stakeholders, affiliates, and external partners.

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

As Global Software Product Owner (Mid), you will be responsible for:

Product Strategy & Direction

• Contribute hands-on to defining product vision, success criteria, and long-term roadmap aligned with Generation’s digital ecosystem strategy.
• Shape product direction in close partnership with Engineering and Design Leads, ensuring scalable and future-ready solutions.
• Develop product strategy documents including business cases, high-level use cases, and technical requirements.
• Evaluate commercial solutions that may complement or replace custom-built systems.

Discovery & Validation

• Lead structured product discovery, including research, prototyping, and validation with users and technical teams.
• Translate operational needs and user insights into prioritized, outcome-driven roadmaps.
• Integrate data-informed and AI-enabled capabilities to enhance workflows, automation, and decision-making.

Delivery & Execution

• Own backlog management, writing high-quality Agile user stories and ensuring clear acceptance criteria.
• Develop project scopes, plans, and documentation, ensuring stakeholder alignment and technical feasibility.
• Drive execution across the full product lifecycle, from concept through launch.

Adoption & Rollout

• Partner closely with Operations to plan and execute product rollouts, testing, and training initiatives.
• Support adoption across affiliates, ensuring smooth implementation and user enablement.

Data, Analytics & Optimization

• Monitor and analyze product usage and behavioral data (Heap, Mixpanel, Clarity) to generate actionable insights.
• Define and track KPIs, build dashboards, and report performance to stakeholders.
• Identify user friction, adoption gaps, and optimization opportunities.
• Ensure proper tracking implementation and data integrity in collaboration with Engineering.

Quality & Governance

• Oversee quality assurance standards and release readiness.
• Monitor post-release performance and drive continuous improvement.

ATTRIBUTES/QUALIFICATIONS:

We are looking for a Product Owner who demonstrates:

• A positive, collaborative, and solution-oriented mindset.
• Strong sense of ownership and accountability — takes full responsibility for outcomes, not just deliverables.
• Solid understanding of software development lifecycles and experience working closely with engineering teams in agile environments.
• Proven track record delivering complex, multi-dependency digital products within a scalable ecosystem.
• Experience working with multicultural and geographically distributed teams.
• Excellent communication skills, with the ability to clearly articulate product vision, trade-offs, and priorities to technical and non-technical stakeholders.
• High analytical capability, with experience using product analytics tools (e.g., Heap, Mixpanel, Clarity) to drive data-informed decisions.
• Structured and strategic thinking, with strong attention to detail and quality standards.
• Hands-on mindset — comfortable moving between strategy, execution, QA, rollout, and training.
• Ability to align frequently with leadership, proactively seeking feedback and validating direction to ensure strategic coherence.
• Passion for mentoring and developing junior team members, fostering a culture of learning and continuous improvement.
• Strong project management discipline, including planning, documentation, risk management, and stakeholder coordination.
• Professional working proficiency in Spanish and English, including the ability to communicate complex product concepts in both languages.

***Please apply with your English resume, thank you***