Volunteer Engagement Officer-Ghana (Remote, Contractor)

ABOUT GENERATION: 
At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.   

When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed.  Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings.  Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.  

POSITION OVERVIEW: 

We are looking for an exceptional Volunteer Engagement Officer to manage a localized volunteer program to connect recruiters, hiring managers, and mid-senior level professionals with our in-class learners and graduates. You will manage all interactions between Volunteers and Generation Ghana, as well as between volunteers and learners/graduates. This role will also involve collaborating with international volunteer partners (e.g., Wipro, Page Group) and setting up systems to ensure a seamless volunteer experience. 

You will be joining Generation at a pivotal moment as we expand our Grow program in collaboration with MasterCard Foundation. During the initial phase, we successfully trained and placed over 2,000 graduates across multiple digital programs. In this next phase, we will be adding several new programs to complement our existing programs. Additionally, Generation will be leading a coalition of partners to support this growth and ensure its continued success. 

This role is for a full-time assignment, for the project period through June 2026, with a possibility of extension and contingent on funding availability. You will report to the Learner Engagement Manager. Hours are expected to be 40 hours per week.  

RESPONSIBILITIES: 

Volunteer Recruitment & Onboarding

• Coordinate recruitment of local volunteers and support onboarding processes.
• Conduct screening interviews and oversee background checks.
• Match volunteers with learners/grads based on industry expertise and mentoring preferences.

Program Management

• Develop and implement systems for volunteer engagement and communication.
• Schedule and track volunteer training sessions, mentoring sessions, and feedback collection.
• Ensure timely delivery of resources, guides, and support materials to volunteers.

Stakeholder Engagement

• Serve as the primary point of contact for all volunteers (local and international).
• Liaise with corporate volunteer partners (e.g., Wipro, Page Group) to align expectations and activities.
• Collaborate with internal teams to ensure program objectives are met.

Monitoring & Reporting

• Track volunteer participation, session feedback, and program progress.
• Prepare monthly reports on volunteer engagement and learner impact.
• Support continuous improvement through end-of-program surveys and feedback analysis.

ABOUT YOU

• Bachelor’s degree in Human Resources, Social Sciences, Business Administration, or related field.
• Minimum 3 years in volunteer/community management, talent engagement, or program coordination roles.
• Experience working with diverse stakeholders and managing virtual programs.
• Strong organizational and project management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and virtual collaboration tools (Eventbrite, Teams).
• Preferred: Familiarity with mentoring/coaching programs and corporate social responsibility initiatives.

Key Attributes

• Highly organized and detail-oriented.
• Ability to build relationships and foster community.
• Comfortable working in a fast-paced, mission-driven environment.