Implementation Manager

The Role

This is an opportunity to work closely with multiple enterprise partners to deliver the implementation of a unified and student-centric degree management platform. As an Implementation Manager, you will manage and help deliver implementation projects which involve multiple teams at Stellic, including engineering, integration, and product. You will be part of the larger Partner Success team, which is entirely focused on delivering value for our college and university partners.

What You'll Do

• Enterprise Implementations: You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria.

• Partner Experience Management: You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction.

• Relationship Management: You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you.

• Training: Drive high adoption through training on our product across diverse roles (advisors, registrar).

• Cross-Functional Collaboration: Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc. 

Who You Are

• Experienced in launching complex, modular platforms at scale; especially in an enterprise SaaS environment.

• Centered on impact. Every decision maps back to student and institutional outcomes.

• Skilled at managing multiple implementations at once without letting things slip.

• Deeply empathetic toward partners and motivated by helping them reach their goals.

• Known for grit. You don’t stall. You move things forward, even when it’s hard.

• Resource-savvy. You maximize time and budget without compromising quality.

• Proactive about identifying risks and pulling in the right people to resolve them early.

• Confident working across a range of roles and perspectives, especially when not everyone’s on board yet.

• Clear and concise in your communication. No confusion when you’re in the room.

• Comfortable working with data, troubleshooting spreadsheets, and diving into CSVs.

• Able to teach a complex product to a wide range of users in a way that sticks.

• Great at keeping others informed with clean notes and actionable updates.

• Collaborative across functions, (sales, product, marketing), and not siloed in your approach.

• Comfortable with travel (domestic and international).

• A fit for “My Heart is in the Work.” These values feel natural, not aspirational.

• Genuinely excited about this role, our mission, the work, and the team behind it.

Why Join Stellic?

• Shape the future of an impact-driven company at the forefront of higher education transformation

• Work closely with an ambitious, mission driven leadership team

• Competitive salary, equity, and a culture of excellence, speed, and ownership.

• Work and learn from some of the most prominent thought leaders in higher education and SaaS

• Generous stock options in a Series A stage startup

• Flexible, outcome-based culture

• Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan

• 401K and commuter benefits

• Annual international retreats in some of the most beautiful cities & towns

Stellic is an Equal Opportunity Employer

Our company values diversity and believes diverse teams make innovation possible. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.