Outsourcing and Logistics Specialist

StickerYou, a leading global e-commerce company specializing in custom die-cut products such as stickers, labels, decals, temporary tattoos, and more, is seeking dynamic individuals to join our remote team. We are looking for positive-minded individuals who harness the power of technology to streamline their work and ensure exceptional customer experiences. As an Outsourcing and logistics Specialist, you will play a vital role in facilitating smooth sales and vendor processes thereby, providing outstanding service to our customers.

About StickerYou:

StickerYou is a Canadian-based company serving a diverse global market. We pride ourselves on our smart, creative, and passionate team members who take pride in producing high-quality custom products locally. Join us and contribute to our mission of helping businesses and consumers elevate their marketing, packaging, décor, and personal expression projects to a professional level.

Position Overview:

As an Outsourcing and logistics specialist, your primary responsibility will be to efficiently and accurately manage the outsourcing orders in our systems and run with any outbound logistics related issues with carriers in close collaboration with the shipping analyst. Additionally, you will collaborate with the sales team , production teams and multiple outsource partners to ensure a seamless PO to customer delivery cycle . You will contribute to ensuring orders are placed and delivered on time, thereby boosting our customer satisfaction levels.

Responsibilities:

• Enter and process information into our systems with meticulous attention to detail and accuracy.
• Support the sales team for timely placement of orders with multiple outsource partners.
• Track and monitor the orders placed with the vendors and be responsible for the end to end cycle until the order is fulfilled and delivered to the customer.
• Assist with month end vendor delivery performance tracking and margin discrepancies reporting by collaborating with multiple stakeholders.
• Review and verify data for any errors or deficiencies, promptly correcting any issues and ensuring overall accuracy.
• Assist with data entry and analysis tasks to expedite the processes,
• Deliver outstanding customer service by utilizing excellent business email etiquette.
• Apply comprehensive knowledge of our products' capabilities and limitations to ensure accurate and satisfactory orders.
• Accountable to gather customer tax ID /information needed to enable smooth submission for customs paperwork. Valuable in improving customer service.
• Manage relations with Fedex service and customs agents for seamless delivery operations.

Required Skills & Characteristics:

• A high level of proficiency in both written and spoken English.
• Minimum of 1 year of experience in online order entry or customer support roles.
• Intermediate knowledge of Microsoft Office, Excel, Google Sheets, and online collaboration tools.
• Reliable and detail-oriented with excellent organizational and time management skills, capable of managing high volumes of tasks and inquiries, including order processing.
• Strong analytical, creative, and practical problem-solving abilities.
• Ability to thrive in a fast-paced environment while handling multiple projects simultaneously.
• Able to work effectively with multiple vendors and products for outsourcing.
• Experience working with order placement and vendor coordination is an asset.
• Reliable, self-motivated, and goal-oriented.
• Capable of effectively working within a team structure - we need a team player!
• Available full-time Monday to Friday, for shifts between 9:00 am – 5:00 pm (Eastern Standard Time), with flexibility if required.
• Reliable high speed internet access and computer

Join our team at StickerYou and contribute to our mission of providing exceptional custom products and outstanding customer experiences. Apply today to be part of our remote team as an Outsourcing and logistics specialist.