Key Facts

Remote From:

District of Columbia (USA) , Washington (USA)

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Communication
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Leadership
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Teamwork
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Strategic Thinking
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Business Acumen
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Problem Solving

Roles & Responsibilities

8+ years of experience in Managed Services, Solution Architecture, or Services Design
Experience designing service offerings within a VAR, MSP, or enterprise environment
Experience supporting federal government clients or regulated environments
Strong understanding of service delivery models, SLAs, and pricing structures

Requirements:

Design and maintain a scalable Managed Services portfolio, including service definitions, SLAs, and delivery models
Standardize service offerings to improve efficiency, consistency, and profitability
Lead solution architecture for complex and high-value opportunities, particularly within federal programs
Partner with sales teams to support pre-sales solutioning and federal deal strategy

Private Label Staff

Human Resources, Staffing & Recruiting

About Private Label Staff

Our mission at Private Label is to provide businesses with recruitment partnerships that are custom-built, best-in-class, and all-encompassing. We are Talent Acquisition as a Service with a subscription-based model. Contact us today to learn more! We learn about your organization and goals, then ensure you meet them. Need to hire outside your companies geographic footprint? We’ve got you covered. Looking to scale back up? That’s our expertise. Some perks to working with us: • Reduced costs per hire and lower fixed recruitment costs • Reduced time to hire • Enhanced employer branding • Improved quality of hires and better staff retention • Consolidated processes, with relentlessly high standards maintained across the board • Ability to easily increase or reduce your recruitment activities as-needed, i.e., scalability. PLS is a strategic staffing partner offering the following services: Recruitment & Sourcing Support (part time & full time) Direct Hire Recruitment Recruitment Process Outsourcing Statement of Work What sets us apart? We work from the inside out. We elevate your brand and alleviate your workload. You only hire for what you need. Our experts are available hourly, part-time or full-time. Reach out to amanda@privatelabelstaff.com for a free consultation! We look forward to understanding and supporting your goals.

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

About the Role

We are seeking a strategic and technically strong Lead Services Architect to design, develop, and evolve scalable Managed Services offerings supporting federal government environments. This role will focus on creating standardized, repeatable, and profitable service solutions that align with customer needs, vendor capabilities, and internal delivery models.

The ideal candidate brings a blend of technical expertise, business acumen, and pre-sales experience, with the ability to translate complex technologies into deliverable and marketable services in federal and compliance-driven

environments.

Key Responsibilities

Design and maintain a scalable Managed Services portfolio, including service definitions, SLAs, and delivery models
Standardize service offerings to improve efficiency, consistency, and profitability
Lead solution architecture for complex and high-value opportunities, particularly within federal programs
Partner with sales teams to support pre-sales solutioning and federal deal strategy
Ensure alignment between proposed solutions and operational delivery capabilities
Define service design standards and govern non-standard solutions
Collaborate with vendor partners to align services with available technologies and federal requirements
Drive continuous improvement of service offerings based on market trends and customer needs
Support RFP/RFI/RFQ responses for federal opportunities
Document service architectures, workflows, and design standards

Qualifications

8+ years of experience in Managed Services, Solution Architecture, or Services Design
Experience designing service offerings within a VAR, MSP, or enterprise environment
Experience supporting
federal government clients or regulated environments
Strong understanding of service delivery models, SLAs, and pricing structures
Experience supporting pre-sales and complex solution design
Familiarity with enterprise technologies such as cloud services, infrastructure, and ITSM platforms
Bachelor’s degree or equivalent experience

Preferred Experience

Experience supporting federal agencies and understanding compliance frameworks (e.g., FedRAMP, NIST)
Experience in Managed Services or Value-Added Reseller environments
Experience working with OEM/vendor programs (e.g., Cisco, Microsoft, Dell)
Familiarity with ITIL or similar service management frameworks

Compensation90,000-125,000/annually

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