Key Facts

Remote From:

Full time

English

Hard Skills

Continuous Availability Outage Management Systems Disaster Recovery Desktop Management Service Recovery Data Retention End-User Training And Support Service Level Management Incident Communication Computer Networks Engineering Documentation Software Installation Data Sharing

Other Skills

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Customer Service
•
Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Problem Solving

Roles & Responsibilities

Intermediate proficiency in Microsoft Windows Desktop Management
Advanced proficiency in Troubleshooting
Intermediate proficiency in Customer Service
Intermediate proficiency in Technical Documentation

Requirements:

Ensure production systems are available and operating as defined in Service Level Agreements.
Drive incident and outage resolution and communication.
Facilitate restoration of service to the production environment.
Establish disaster recovery procedures and maintain data retention practices.

Accenture

Management Consulting

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

Company type: Large

Industry: Management Consulting

Founded: 2018

Company size: 10001

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Job description

THE WORK: Join us in creating a seamless experience for our users! You will build knowledge and support others while participating in problem-solving discussions. Your expertise in Microsoft Windows Desktop Management will be invaluable as you contribute to our mission. We are excited to see how you can make a difference in our organization! Ensure production systems are available and operating as defined in Service Level Agreements. Drive incident and outage resolution and communication. Facilitate restoration of service to the production environment. Establish disaster recovery procedures and maintain data retention practices. HERE'S WHAT YOU WILL NEED: Intermediate proficiency in Microsoft Windows Desktop Management. Education requirements are not specified for this opportunity. It is advantageous to have prior experience in relevant related skills. BONUS POINTS IF YOU HAVE: Advanced proficiency in Troubleshooting. Intermediate proficiency in Customer Service. Intermediate proficiency in Technical Documentation. Beginner proficiency in Network Configuration. Advanced proficiency in Software Installation. This is for contractor conversion-madhukar.m.shubham RR Number :RRN000231

This is for contractor conversion madhukar.m.shubham RR Number RRN000231

About Accenture

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.