Key Facts

Remote From:

India

Full time

Mid-level (2-5 years)

English

Hard Skills

Other Skills

•
Quality Assurance
•
Collaboration
•
Communication
•
Quality Driven
•
Analytical Thinking
•
Mentorship
•
Constructive Feedback

Roles & Responsibilities

3+ years of experience in the relevant industry with a portfolio to prove skill sets
Experience in EdTech is an added advantage
Strong communication skills for delivering live lessons to students in the US
Proficiency in facilitating sessions via Zoom or other online platforms

Requirements:

Perform all core activities (Grading, Livechat, QA, Live Lessons, Video Weekly Tutoring) within guidelines and achieve a QA score of 80% and above
Provide on-demand video support for students
Review mentor sessions content as per latest guidelines and processes
Train mentors (MNEs) and monitor their progress through their first 90 days of onboarding

Busuu

E-learning

About Busuu

Busuu’s vision is to inspire the world to learn together. We are the world’s largest online community for language learning, with more than 120 million users. Through courses powered by AI and interactions with native speakers, our platform offers the best way to learn a language. Busuu’s award-winning platform is also used by hundreds of companies and institutions around the world. From better student and employee engagement to faster business growth, Busuu’s online language training is designed to deliver results. Busuu was co-founded in 2008 by Adrian Hilti and Bernhard Niesner, who both shared a passion for languages and were frustrated by traditional methods of language learning. Today, Busuu is one of the top 50 EdTech companies in the world, and we have won numerous awards for our innovation and impact in language learning.

Company type: Scaleup

Industry: E-learning

Founded: 2018

Company size: 51 - 200

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Job description

Job Description

Role: Facilitator – Cyber Security
Location: Remote (India)
Position Overview: The Facilitator plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The Facilitator will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets
established standards. Additionally, the Facilitator will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements.
The Facilitator will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs.
Eligibility:
• Work experience of 3+ years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.
• Strong communication skills are essential for delivering live lessons to students in the US.
• Proficiency in facilitating sessions via Zoom or other online platforms is required.
• Diversified and in-depth subject knowledge with the required degree.
• Good grasp of subject-specific software/tools.
Primary Responsibilities:
• Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.
• Deliver quality (QA score will validate) content in terms of Grading and Livechat.
• Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.
• Proactively learn new activities/software/core-subjects and be a part of projects as and when required.
• Work on difficult tasks across all activities and deliver content without compromising quality.
• Provide suggestions/changes to activity guidelines or process documents.
• Review the content from external sources of all difficulty levels and send detailed feedback.
• Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
• Handle queries from outside experts (MNEs).
• Provide on-demand video support for students.
• Participate in community support initiatives to assist students and resolve their queries.
• Conduct Q&A sessions as needed to enhance student understanding and engagement.
• Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.
• Support and guide MNEs in their day-to-day processes.
• Curate new tools and technology for respective subjects.
• Suggest additions/corrections in the current curriculum.
• Suggest new courses to be added as per market demand.
• Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed.
• Prepare initial reports for SME grading contribution and Livechat effectiveness.
Secondary Responsibilities:
• Analyze graded checkpoints and chats/video support and rate them as per defined standards.
• Present findings and recommendations in a plan that drives future process
improvements.
Cybersecurity:
• Proficiency in Networking and Network Security, Linux and Windows Systems,
Administration and Hardening  Web Vulnerabilities,  Cryptography and
Encryption,  Penetration Testing,  SIEMs/ Incident Response  Forensics  Governance,
Risk, and Compliance Cloud Security  Security+ and CEH Certification  
• Technical ability to configure virtual machines with Virtual Box and VMWare.
• Demonstrates genuine student advocacy and empathy for beginners
Internal Job Description
Internal Job Description
Role: Facilitator – Cyber Security
Location: Remote (India)
Position Overview: The Facilitator plays a crucial role within our team, responsible for delivering high-quality educational content and support to students. The Facilitator will utilize their in-depth subject knowledge and experience to perform core activities such as grading, live chat support, on demand video support and quality assurance, ensuring that all content meets
established standards. Additionally, the Facilitator will provide on-demand video support, engage in community support initiatives, and conduct Q&A sessions to foster student understanding and engagement. This role demands proactive learning, the ability to handle complex tasks, and the capacity to offer constructive feedback and process improvements.
The Facilitator will also collaborate with mentors to identify and address weak areas within the team, contributing to the overall success and effectiveness of our educational programs.
Eligibility:
• Work experience of 3+ years in the relevant industry is recommended, with a portfolio to prove skill sets. Experience in EdTech will be an added advantage.
• Strong communication skills are essential for delivering live lessons to students in the US.
• Proficiency in facilitating sessions via Zoom or other online platforms is required.
• Diversified and in-depth subject knowledge with the required degree.
• Good grasp of subject-specific software/tools.
Primary Responsibilities:
• Perform all core activities (Grading, Livechat, QA, Live Lessons & Video Weekly Tutoring) within the given guidelines and achieve a QA score of 80% and above.
• Deliver quality (QA score will validate) content in terms of Grading and Livechat.
• Review the expert’s (Mentor Sessions) content as per the latest guidelines and processes.
• Proactively learn new activities/software/core-subjects and be a part of projects as and when required.
• Work on difficult tasks across all activities and deliver content without compromising quality.
• Provide suggestions/changes to activity guidelines or process documents.
• Review the content from external sources of all difficulty levels and send detailed feedback.
• Identify weak areas (Subject/Process) of the MNEs in the team and update them to the Lead.
• Handle queries from outside experts (MNEs).
• Provide on-demand video support for students.
• Participate in community support initiatives to assist students and resolve their queries.
• Conduct Q&A sessions as needed to enhance student understanding and engagement.
• Train MNEs and monitor their progress throughout their first 90 days (about 3 months) of onboarding.
• Support and guide MNEs in their day-to-day processes.
• Curate new tools and technology for respective subjects.
• Suggest additions/corrections in the current curriculum.
• Suggest new courses to be added as per market demand.
• Gauge incoming volume for chat and grading and suggest redistribution of working shifts as and when needed.
• Prepare initial reports for SME grading contribution and Livechat effectiveness.
Secondary Responsibilities:
• Analyze graded checkpoints and chats/video support and rate them as per defined standards.
• Present findings and recommendations in a plan that drives future process
improvements.
Cybersecurity:
• Proficiency in Networking and Network Security, Linux and Windows Systems,
Administration and Hardening  Web Vulnerabilities,  Cryptography and
Encryption,  Penetration Testing,  SIEMs/ Incident Response  Forensics  Governance,
Risk, and Compliance Cloud Security  Security+ and CEH Certification  
• Technical ability to configure virtual machines with Virtual Box and VMWare.
• Demonstrates genuine student advocacy and empathy for beginnersSr. SME

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Chegg Skills, and more to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.