Key Facts

Remote From:

Spain

Full time

Dutch, French, German, Spanish, English, Italian

Hard Skills

Order Management Help Desk Support Shift Scheduling Know Your Customer

Other Skills

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Microsoft Office
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Adaptability
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Open Mindset
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Teamwork
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Solutions Focused
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Reliability
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Verbal Communication Skills

Roles & Responsibilities

Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus
Strong customer orientation with ability to understand and anticipate customer needs to ensure satisfaction
Excellent written and verbal communication skills; comfortable with email and phone interactions; able to work well in a team
Flexible and reliable; able to adapt to a dynamic environment (including availability for night shifts); proficient with MS Office (Word, Outlook)

Requirements:

Process replacement vehicle orders for private customers during breakdowns and accidents promptly and in a customer-oriented manner via email or phone, including creating orders and reserving requested vehicles
Coordinate with insurance and roadside assistance companies to ensure orders are processed promptly and vehicle reservations are completed
Maintain clear and proactive communication with customers, providing updates and ensuring satisfaction; keep records using MS Office tools
Collaborate with an international team and remain flexible in a 100% remote, dynamic work environment, including availability for night shifts

Job description

Job Description

Are you passionate about customer service ? Would you like to be part of a new and dynamic team in a remote environment? At SIXT, we are looking for you if you enjoy customer contact and know how to handle demanding customers.

YOUR ROLE AT SIXT

In case of breakdowns and accidents, our team ensures that private customers quickly and easily receive a replacement vehicle. We work closely with various insurance and roadside assistance companies, processing their orders promptly and in a customer-oriented manner via email or phone, then creating orders and reserving the requested vehicles.

YOUR SKILLS MATTER

Customer Orientation: You have an excellent ability to understand and anticipate customer needs, ensuring their satisfaction with every interaction.
Language Proficiency: Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus.
Effective Communication: You are open-minded, communicative, and enjoy writing and making phone calls.
Flexibility: You can adapt to a dynamic and ever-evolving work environment, including availability for night shifts.
Teamwork: You collaborate effectively with other team members, contributing to an international and dynamic environment that fosters cooperation.
Solution-Focused: You have the ability to quickly identify problems and propose effective solutions, ensuring service continuity and customer satisfaction.
You have initial experience working with MS Office programs (Word, Outlook).
You work reliably, independently, and are service- and solution-oriented

WHAT WE OFFER

Permanent Contract: (Contrato Indefinido) A stable project with opportunities for progression.
Attractive Salary and Professional Growth Opportunities: Professional development opportunities in an international environment.Salary: €21,600 gross per year (12 payments) plus, €60 telework allowance, and a 30% night shift premium for hours 22:00h–06:00h.
Flexible Remote Work Model: You can work from anywhere in Spain.
Work-Life Balance: Enjoy a day off for your birthday and additional vacation days for your anniversary at SIXT.
Flexible Compensation: Benefit from private health insurance, childcare support, and/or a restaurant card.

Exclusive Employee Benefits: Discounts for family and friends on SIXT rentals, as well as offers on hotels, stores, Gympass, business schools, and more

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

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