Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Casino Security KPI Management Talent Development AMPL Account Management Market Analysis Fraud Detection Job Scheduling (Inventory Management) Presentation Training Risk Management Process Improvement

Other Skills

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Team Leadership
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Problem Reporting
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Strategic Planning
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Customer Service
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Microsoft Office
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Calmness Under Pressure
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Time Management
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Organizational Skills
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Verbal Communication Skills
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Social Skills

WeDoSupport

About WeDoSupport

Founded in 2023 in Cyprus, WeDoSupport is more than just another service management company - we are a hub of dedicated professionals committed to taking your operations to the next level. At WeDoSupport, we believe in the power of care and support. We are all about providing a stable workplace in a dynamic, diverse, and inclusive environment that fosters development, growth, and effectiveness. Our team of seasoned professionals brings years of industry knowledge and hands-on experience, ensuring we deliver unparalleled operational services to our clients’ businesses. OUR SERVICES ◾ Customer Support. We handle and solve any questions or problems your customers may have. ◾ AML and Fraud Prevention. We check that all your customers are confirmed, proven, and reliable. ◾ Know Your Customer. We predict and prevent any harmful behavior of your customers. ◾ Risk Management. We identify and mitigate all potential financial and infrastructure risks. With a keen understanding of the vital role of day to day operations in a business's success, we aim to provide clients with a seamless, personalized experience. We go above and beyond to meet and surpass your expectations. As a forward-thinking company, we recognize the importance of adaptability and growth, so we continually develop and expand our service range to cater to our clients' evolving needs. WDS. We Do Support. We Do Care. 🌐 Visit our website to get further information: wdsupportltd.com

Founded: 2018

Company size: 51 - 200

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Job description

At WeDoSupport, we don’t just manage services – we support success. Founded in 2023 in Cyprus, our diverse international team of 120+ members specializes in customer support, AML and fraud prevention, KYC, and risk management, ensuring our clients’ operations stay secure and efficient. Just as we support our clients, we support our team: with opportunities for growth, stability, rewards, relocation assistance, and a strong sense of community. Together, we do support, and we do it right. We’d love to have you with us.

Job Purpose:

As a VIP team leader, your role is to manage a team of VIP Account managers, ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.

Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.

Main Duties and Responsibilities:

Manage the overall running of the VIP team
Develop & implement strategic plans to ensure VIP Managers grow within their roles
Achieving progress and hitting VIP targets by successfully managing the team and assessing the teams’ strengths & addressing weaknesses
Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
Manage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gaps
Improving upon current procedures and implementing new processes
Weekly reporting on team and market performance
Conducting regular 1 2 1’s & Performance management
Any other tasks assigned by Head or Director of Department

Job Requirement / Skills: