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Analista de Soporte Tecnico

Behind-U Education

Roles & Responsibilities

  • Active listening, strong communication, problem solving, commitment, and agility in delivering a humanized customer service
  • Demonstrable experience with JavaScript, HTML, CSS, REST APIs, Postman, and Visual Studio Code
  • Knowledge of CRM systems (Zoho, Salesforce, Dynamics desirable) and basic understanding of web applications and REST services
  • Commitment to continuous learning and keeping knowledge up to date

Requirements:

  • Provide technical support during omnichannel system implementations, resolving inquiries and guiding users
  • Offer personalized customer service by addressing platform questions, suggestions, and issues in a timely manner
  • Collaborate with cross-functional teams to ensure successful deployments and user adoption
  • Maintain and improve support processes and knowledge base based on product updates and common user questions

Job description

Este es un puesto de trabajo remoto.

Tivenos es una empresa en constante crecimiento que se posiciona como el partner estratégico para el desarrollo de diferentes instituciones educativas en América Latina y Europa. impulsamos procesos eficientes de captación, inscripción, retención y servicios académicos.

 

Actualmente nos encontramos en la búsqueda de Analista de Soporte técnico para Implementaciones de sistema omnicanal, que posea agilidad para resolver diferentes inquietudes generales, sugerencias o dudas sobre la plataforma con una experiencia personalizada de servicio al cliente.



Requirements

Buscamos a una persona apasionada por la tecnología que cumpla con los siguientes requisitos:

 

·         Escucha activa

·         Buena comunicación

·         Resolución de problemas

·         Compromiso

·         Agilidad en el servicio humanizado

·         Constante actualización del conocimiento-

 

Experiencia demostrable en:

 

JavaScript

CSS y HTML,

REST APIs,

POSTMAN,

Visual Studio Code

Conocimiento de CRM, Zoho,salesforce, Dynamics (Deseable)

conocimientos básicos de aplicaciones web y servicios REST



Benefits

¿Qué proponemos?

 

Trabajo 100% remoto.

Pago de salario fijo USD.

Inserción en equipo de trabajo multidisciplinario distribuido en América Latina y Europa.

Becas para estudiar en diversas instituciones educativas.




Salary: -
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