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Call Center Agent (Georgia)

SRR Group

Key Facts

Remote From: 
Georgia (USA)
Full time
English

Other Skills

  • •
    Communication
  • •
    Active Listening
  • •
    Time Management
  • •
    Customer Service
  • •
    Detail Oriented
  • •
    Problem Solving

Roles & Responsibilities

  • High speed and stable internet connection
  • Modern laptop/desktop with working headset and microphone
  • Intel Core i5 (10th generation) or newer with at least 12GB RAM
  • Quiet work environment and power/internet backup

Requirements:

  • Manage a high volume of inbound and outbound calls in operations
  • Identify client needs and provide effective solutions
  • Answer inbound calls, convert them to leads, and convert leads to towing jobs

Job description

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

DUTIES AND RESPONSIBILITIES:
1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.
2. Identify the needs of client and find solution to it.
3. Answering inbound calls, converting them to leads, and later to towing jobs.

WORKING CONDITIONS:
1. Remote
2. Shift-based — in a Call Center that works 24/7.
3. Pacific Time Zone


Requirements

Requirements

TECHNICAL & PHYSICAL REQUIREMENTS:
1. High speed and stable internet connection
2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM)
Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application.

3. Super important — a quiet place to work, without any background noises
4. Power back up and internet back up is a MUST.



Salary: $2.80 USD/ hr.
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