RFP Strategy & Operations - Pharmacy/EAP Q&A Consultant

ROLE SUMMARY

The RFP Strategy & Operations Specialty (Pharmacy, EAP, Dental) Consultant supports the sales process by preparing, responding, and providing consultation to RFP questionnaires and other response documents, including client specifications, bid forms, requirements, finalist questionnaires, follow-up questions, etc. The qualified individual uses his/her knowledge of Cigna's business and products, together with access to a library of pre-established content, internal resources and developed relationships with subject matter experts to craft strategically positioned responses and materials that support our win strategy.

The Specialty Consultant owns the end-to-end questionnaire response for integrated Pharmacy products and may also provide Q&A support for other specialty lines as needed to support the business (EAP, Dental). The optimal candidate drives for better and faster ways to answer as much of the questionnaire as possible using existing resources (including AI technology) and personal knowledge of Cigna's business and solutions. This individual may interact with internal and external SMEs as needed.

The Specialty Consultant is part of Cigna's U.S. Commercial RFP Strategy and Operations team. This position supports all buyer segments (National, Middle Market, Select/U500, G&E, Allegiance/Payer) and may also be expected to provide cross-support to other business types as needed (Standalone). 

ROLE COMPONENTS

With effective project and resource management, this individual collaborates closely with sales, presale, underwriting, content teams, and other matrix partners to support the bid process for both prospective and existing Cigna clients. The Specialty Consultant owns the questionnaire response end to end, responding in a way that portrays Cigna's enterprise strategy as well as client-specific strategy. This individual manages matrix partner relationships, sets timetables and deadlines, and communicates strategy to ensure the final questionnaire meets broker/client and sales specifications. As a critical player in the RFP process, he/she also ensures the final product is of high quality, depicts Cigna's value proposition, and resonates with the audience.

The Specialty Consultant:

• Owns the end-to-end completion of questionnaires associated with integrated Pharmacy RFP, RFR, and RFI requests.
• Thinks critically about complex questions and new/unfamiliar topics, conducting thorough research and synthesizing cohesive responses from multiple sources as needed.
• Has a thorough and complete understanding of all buyer segment alignments and nuances, including the sales force structure and selling styles.
• Drive improvement to the RFP process and content by building stronger relationships with our matrix partners (Subject Matter Experts, Underwriting)
• Leverage all available resources to obtain information needed to support RFP’s (Proposal Library, Microsoft Copilot, Knowledgexchange, Subject Matter Experts, Internet, etc.)
• Creates unique responses that clearly highlight sales strategy, address the client’s key buying criteria and display Cigna’s competitive advantage in the marketplace. 
• Manages outsourcing of all response documents, engaging Content COE and other matrix partners as needed to help with development of customized and forward thinking responses. Addresses any outsourcing redirects in a timely fashion.
• Effectively facilitates calls with key partners to discuss client-specific issues, collaborate on approach to answering specific questions, and to focus team resources effectively.
• Contributes to and communicates the strategic direction of the RFP questionnaire preparation and coordination by performing the necessary research of the client, industry, competition, etc.
• Effectively manages timeline and negotiates delivery dates with sales teams, topic experts, and matrix partners, and provides alternative solutions to meet their needs.
• Provides clear, timely, and consistent written and verbal communication to sales and other matrix partners.
• Coordinates closely with medical and other specialty teams for integrated bids. Ensures consistent messaging across all responses to achieve one Cigna voice, managing communication of critical milestones (e.g., outsourcing, final drafts, etc.) with the sales team.
• Supports follow-ups, finalist questionnaires, ad-hoc requests, and other client response documents as needed in support of the RFP process.
• Understands and correctly applies all administrative processes and SOPs, within expected timelines; Contributes to ongoing improvements. Regularly and constructively recommends enhancements to the quality of our work and the efficiency of our operation. Participates on project teams to implement change as needed.
• Drives for newer, better, and faster ways of completing each questionnaire, seeking opportunities to add consultative value to each RFP.

QUALIFICATIONS

Your skills, experience, talent, and creativity enable us to develop the meaningful, innovative solutions our customers value and expect. That’s why we are committed to recruiting, motivating and nurturing the best and the brightest. So, what does it take to be an ideal candidate for this role?

• Bachelor's degree, or at least 2+ years relevant proposal and/or health care experience
• Solid understanding of Cigna's products and services (a plus, but not required; we’ll train the right candidate)
• Strong writing skills, including ability to create proposal responses from scratch with minimal or no direction
• Critical thinker who can quickly absorb large quantities of information and synthesize into cohesive messaging
• Exceptional verbal communication skills, including ability to facilitate conference calls with large groups
• High degree of organizational ability and strong project management skills
• Strong work ethic, with a drive to learn, collaborative spirit, and can-do/will-do attitude
• Customer focused, with a detail-oriented approach, and not afraid to take on a challenge
• Proficient in Microsoft Office suite, including but not limited to Outlook, Word, Excel, and PowerPoint

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 29 - 43 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.