Associate degree in business and/or completion of Medical Assistant/Medical technology/LPN program is highly desirable
3-5 years of experience in a professional environment required
Experience in a health care environment, especially in managed care is highly desirable
Requirements:
Support the General Case Management Process within Case Management Department: initiate requests for clinical information, escalate issues to meet department timelines, track and manage member needs, provide education and coaching to the member, family, and/or caregiver about follow up care and health status and assist with scheduling appointments, tests, and transportation, to promote self-management of care
Perform general office duties such as mail handling, filing, faxing, photocopying, researching addresses, maintaining Disease Management material mailing inventory, multi-tasking, coordinating copy center requests, and organizing documents for mailings
Serve as Central Contact for Nurse Practitioners for HMO/SCO: call members to set NP assessments, arrange translation services for in-home visits by NP, maintain NP assignment calendar, escalate issues to Team Leader as needed
Under the direction of registered nurse, influence course of care and participate in special projects and outreach campaigns
Job description
Duration: 3+ Months Contract
Job Summary:
This individual must be able to plan, organize, and prioritize work to ensure completion in a timely manner. Functions as a key contact and department representative of Senior Products Care Management Community values to both internal and external customers of the care management department through both verbal and written communications. Under the administrative direction of the Supervisor of Administration, the Care Coordinator (CC) performs activities that support the clinical, business and program related work of the case managers (CM) and the management team. The Care Coordinator is a key member of the case management team who performs complex administrative duties, adjunct to the role of the case manager with minimal supervision.
Support the General Case Management Process within Case Management Department:
Initiates requests for clinical information from inpatient providers within department timelines
Accurately identifies when to escalate issues which may prevent meeting department timelines for completion of notification to providers for denials and for requests for information
Track and manage member needs within the defined intervention period for the member specific population, complete follow-up responsibilities within required timeframe
Provide education and coaching to the member, family, and/or caregiver about follow up care and health status, goals of transition care, and health insurance benefits to assist members in making the most informed decisions and to promote self-management of care
Ensure timeliness in coordination of health care services. Assist members with scheduling appointments, tests, screenings, and transportation.
Assist execution of special projects and outreach campaigns
Under direction of registered nurse, influence course of care
Performs general office duties:
Such as sorting departmental mail, filing, faxing, photocopying, researches addresses / member contact information as necessary when typing labels and envelopes. Manages and assures adequate Disease Management material mailing inventory.
Employ multi-tasking skills when multiple deliverables are due
Sorts copy requests separating Copy Center requests from routine jobs. Completes all Copy Center Request forms and submits to the Copy Center for large copy production jobs. Follows-up with the Copy Center on rush jobs. Copies and distributes small copy requests. Organize copies of documents in binders and/or prepare for mailings.
Central Contact for Nurse Practitioners for HMO/SCO:
Calls members to setup NP assessments utilizing the language line as needed
Scheduling translation services for in home visits by NP
Maintains calendar of NP assignments, communicates according to policy
Accurately identifies any issues to escalate to a Team Leader
Proficiency required in Microsoft Word, Excel, in an e-mail program and the Intranet. Experience in Power Point, Access, Visio and other software applications desirable.
Work independently and cooperatively as a team member across multiple levels within the organization
Must have a commitment to excellence in customer service
Must have well developed written and verbal communication skills
Ability to identify emergency situations and follow the established protocol
Ability to handle multiple demands and must be able to balance multiple priorities within set protocols and procedures.
Strong organizational skills to be able to handle a routine workload and multiple tasks while maintaining excellent customer service
Ability to increase workload and be flexible with coverage responsibilities in order to meet strict department deadlines
Strong knowledge of Clinical Services’ departments and THP organizations in order to accurately and quickly assess situations and direct internal and external customers appropriately
Must project a professional and mature demeanor and accept direction as needed
Must consistently exercise sound decision-making skills as necessary.
Regard for confidential data and adherence to corporate compliance policy
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel, overtime)
Fast paced office environment handling multiple demands independently
Must be able to exercise sound judgment as necessary and to work and communicate with customers in a telephonic office environment.
A cubicle based work environment, which presents challenges to maintaining focus on the work while exposed to others voices and work sounds.
Ability to enter data and type the information received during a telephone conversation.
Ability to carry 5 – 25 pounds of materials from one business area to another, approximately a distance of 100 yards
Digital and manual dexterity required for keyboard along with ability to work on a display monitor for long periods of time
Overtime and flexibility of hours may be required on an as needed basis.
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
