Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Program Implementation Help Desk Support Account Management Client Services End-User Training And Support Usage Tracking Account Management Software Installation System Administration Client Services Mobile Device Troubleshooting

Other Skills

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Training And Development
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Resourcefulness
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Teamwork
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Detail Oriented
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Microsoft Office
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Problem Solving

Roles & Responsibilities

Bachelor's degree in relevant field or equivalent work experience
Local to Toledo, OH
3 years of technical support and software implementation experience
10% travel

Requirements:

Set up new customer accounts and install software for new customers
Onboard new customers and train them to use the software to optimize their business
Provide training to system administrators and end-users
Monitor account usage and re-onboard low usage customers

Job description

ABOUT US

Double A Solutions in Toledo, Ohio is a fun-loving and dynamic company that is passionate about making a difference in the world through innovative solutions. Our team is made up of bright, creative, and driven individuals who love what they do and are dedicated to making a positive impact in their communities.

At Double A Solutions, we believe that work should be enjoyable and fulfilling. That's why we foster a supportive, collaborative, and inclusive work environment where our employees can flourish and reach their full potential. We offer a flexible work schedule, competitive salary, and a range of benefits to ensure that our employees are taken care of and can enjoy a healthy work-life balance.

We are always on the lookout for new talent to join our team and help us continue to grow and make an impact. If you're looking for a company that values its employees and provides a fun, dynamic, and challenging work environment, then Double A Solutions is the place for you. We welcome applicants from all backgrounds and disciplines and are committed to creating a diverse and inclusive workplace.

So why wait? Join the Double A Solutions team today and become a part of something truly special. We can't wait to see what amazing things we can achieve together!

Learn more about us and our products here: https://www.doubleasolutions.net/portfolio/

Meet our team here: https://www.youtube.com/watch?v=M7XvJFiraa4

THE POSITION:

We are looking for a full-time Account Manager for our Janitorial Manager product. An effective Account Manager has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by:

Setting up new customer accounts
Installing software for new customers
On-boarding new customers and teaching them how to use our software to optimize their business
Providing training to system administrators and end-users
Re-onboarding low usage customers
Monitoring account for admin and end-user usage

WHY SHOULD YOU APPLY?

Comprehensive benefits package, including medical, dental, vision, 401K, disability insurance, PTO and more
A fantastic work culture that has values you can stand behind
Opportunities for growth, both personal and professional
Work for a company where you are more than just a number
Work from home and hybrid options!

PREFERRED REQUIREMENTS

Bachelors degree in relevant field or equivalent work experience
Local to Toledo, OH
10% travel
Mobile app troubleshooting skills
3 years of technical support and software implementation experience
1+ years of experience using Microsoft Office products
- MS Office intermediate level