Key Facts

Remote From:

Full time

English

Hard Skills

Medical Office Procedures Clinical Messaging Hospital Information Systems Medical Privacy Medical Record Management Biomedical Instrumentation Online Communication Communicating With Patients Epic EMR Healthcare Industry Knowledge Medical Abbreviations Online Communication

Other Skills

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Professionalism
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Non-Verbal Communication
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Multitasking
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Time Management

Roles & Responsibilities

High school diploma or equivalent; healthcare administration certification is a plus.
2+ years of experience in hospital or physician customer service.
Working knowledge of EPIC or other Hospital Information Systems; EPIC MyChart is a plus; strong digital communication skills.
Familiarity with HIPAA regulations and patient privacy; basic medical terminology preferred.

Requirements:

Respond to patient inquiries via the hospital website and manage electronic communications with timely and accurate handling.
Assist patients in resolving concerns or questions related to hospital services; maintain a compassionate and professional demeanor.
Document all electronic interactions in the hospital CRM system or databases and maintain HIPAA-compliant patient confidentiality.

Revco Solutions

About Revco Solutions

Revco Solutions is a fresh name in the collections industry, but a new brand with a long history of success for the industries we serve. We establish our history launching from a foundation of a century of experience performing collection services. With the acquisition of both Professional Recovery Consultants (PRC) and Credit Bureau Collection Services (CBCS) in 2019, under the ownership of Revco Management, these two organizations have integrated their considerable strengths to rebrand in 2020 as Revco Solutions, LLC. Our combined organizations receive multi-billion dollars in placements annually. Our long history of success relies on leveraging multiple resources, aligned toward a singular goal of consistently delivering best-in-class performance and customer services, while deploying the security measures to protect sensitive data, maintain regulatory compliance, and enhance the goodwill our customers have cultivated in their communities. We employ a long-tenured staff who are afforded the training, resources, and support to bring their best selves to every interaction with your consumer base. It is the commitment of our people to our value-proposition that distinguishes Revco Solutions from the rest in achieving excellence on every front, tailored to every client, in every interaction, every day. Take your accounts receivables to a new level with a new name in collections that is built on the foundations of proven solutions – Revco Solutions!

Founded: 2018

Company size: 201 - 500

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Job description

Description

APPLY TODAY!!!! FULL TIME Hospital Customer Service Representative

Our Company: Revco Solutions Inc. is an Accounts Receivable Management Corporation that provides the best-in-class Revenue Cycle management to Hospital and Physician Service clients.

Revco Offers:

Medical, Dental, Vision, Life and Disability coverage
401(k) Savings Plan with company match
Paid Time Off (PTO), Paid Holidays, and Paid Training
Referral Incentive Program

Position Description:

The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically. This position is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. This role requires a blend of customer service skills and technical proficiency to manage electronic communications effectively.

Key Responsibilities:

Electronic Communication Management:

Respond to patient inquiries received via hospital website

Ensure timely and accurate handling to all electronic communications.

Patient Support:

Assist patients in resolving any concerns or questions related to hospital services.

Maintain a compassionate and professional demeanor in all patient interactions.

Record Keeping:

Document all electronic interactions in the hospital’s CRM system or relevant databases.

Maintain patient confidentiality in accordance with HIPAA regulations.

Hours: 8:00am-5:00pm EST

Requirements

High school diploma or equivalent; further education or certification in healthcare administration is a plus.
Working knowledge of EPIC or other Hospital Information System (HIM)
Experience with EPIC My Chart a plus
Proven experience in hospital or physician customer service, preferably 2years.
Strong proficiency in digital communication tools and platforms.
Excellent written and verbal communication skills.
Empathetic and patient-centered approach.
Ability to multitask and manage time effectively.
Basic understanding of medical terminology is preferred.
Familiarity with HIPAA regulations and patient privacy standards.