Virtual Clinic Certified Medical Assistant ($5,000 Sign-On Bonus)

Are you looking for an opportunity to help set a new standard for Primary Care, one based on the quality of care, not the quantity of patient visits? Kinwell is hiring a Virtual Clinic Certified Medical Assistant to work from our 6th and Washington clinic in Spokane, WA. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in.  

The Virtual Clinic Certified Medical Assistant at Kinwell assists patients through the Virtual Service lines by prepping charts for appointments, managing the patient’s appointment schedule, communicating patient status and needs to the clinician, and assisting with check-out and follow-up duties for patients. This important support role is fully responsible for managing all aspects of the patient greeting and check-in. The Certified Medical Assistant will also spend 50% of their time supporting in-person appointments. This position works under direct supervision of a healthcare clinician to use their clinical knowledge and skills to assist in meeting the healthcare needs of our patients. 

Kinwell offers a $5,000 sign-on bonus for external applicants and eligible rehires for this position.   

What you’ll do:  

• Greet patients and prepare them for virtual and in-person appointments, including obtaining vital signs, weight, height, reviewing medications and medical history, allergies, and performing all ancillary tests required. 

• Provide coverage for in-person appointments as needed. 

• Assist clinicians during patient examinations and treatment.  

• Provide patients with information regarding their visits and ensure comfort before and during appointments and exams.  

• Set up for and assist in procedures as needed.  

• Dispense medications and medical supplies as ordered by the clinician.  

• Perform ancillary tests such as rapid testing, blood draws, and other routine lab procedures as ordered by the physician.  

• Assist in preparing specimens for laboratory testing and managing lab-related documentation.  

• Maintain cleanliness and organization of examination rooms, clinic spaces, equipment, and stockrooms throughout the day.  

• Perform routine maintenance checks and sterilization of medical equipment.  

• Ensure clinic rooms and lab areas are properly stocked with necessary supplies and materials.  

• Maintain inventory of lab and clinic supplies and reorder as necessary to ensure sufficient stock levels.  

• Assist with managing virtual and in-person clinic and clinician schedules to maximize efficiency and patient flow.  

• Collaborate with Patient Care Coordinators to review virtual and in-person visit schedules and support daily clinical huddles.  

• Facilitate daily huddle review of visit schedule for any patients requiring assistance from multiple care team resources or who have special needs or considerations for a successful visit.  

• Ensure accurate record-keeping and documentation of patient visits, tests, and treatments in the electronic medical records (EMR) system.  

• Follow HIPAA guidelines and safety rules as outlined in training.  

• Participate in team meetings and contribute to discussions regarding patient care, clinic operations, and workflow improvements.  

What you’ll bring:  

• Certification as a Medical Assistant (CMA) by time of hire.  

• Active Washington state certification through the Department of Health (DOH) as a Certified Medical Assistant or Interim Certified Medical Assistant. 

• High school diploma or equivalent.  

• Basic Life Support (BLS) for Health Care strongly preferred at time of hire from American Heart Association (AHA), Red Cross, or Military Training Network (MTN) or willingness to obtain within six months of hire.  

• Experience using EPIC. (Preferred)  

• Demonstrated clinical expertise and proficiency in clinical procedures.  

• Demonstrated focus on ensuring quality in patient care.  

• Ability to work in a fast-paced environment and handle multiple tasks while maintaining strong attention to detail.  

• Proficiency in using Electronic Medical Records (EMR) systems.  

• Excellent communication and ability to gather history and current conditions from patients prior to appointments.  

• Independent decision-making skills and ability to influence others to resolve issues.  

• Ability to work as a member of a team or independently without supervision or direction.  

• Demonstrated ability to exercise judgment to handle sensitive and confidential information in a discreet and professional manner. 

Working Environment  

• Work is performed within a clinical setting with frequent patient interactions.  

• Standard office conditions with frequent use of computer, phone and medical record systems.  

Physical Requirements  

The following have been identified as essential physical requirements of this job and must be performed with or without accommodation:  
 

• Ability to stand for long periods and move freely within the clinic setting.  

• Ability to exert up to 25 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.  

• Ability to use a keyboard and to communicate clearly and understandably in person, and over the telephone.