Senior Director Transformation (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Senior Director of Organizational Transformation is a senior operational leader who will shape how we work—driving enterprise-wide transformation that strengthens how we deliver, scale, and operate. Reporting to the Chief Operating Officer, you will partner across technology, operations, product, and delivery to turn strategy into durable operating models, streamlined processes, and measurable results.

This is a hands-on, technically fluent role for a leader who can operate in the details and at the enterprise level—aligning people, process, and technology to lead complex, cross-functional change in a fast-moving healthcare technology environment.

You will be fully focused on internal transformation, operational excellence, and execution rigor—building momentum, driving accountability, and making change stick.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work in this team:

• You will join a mission-driven organization at meaningful scale—where transformation work directly improves how the healthcare ecosystem connects, collaborates, and serves patients.
• Operate with real enterprise leverage: reporting to the COO gives you sponsorship, decision velocity, and the ability to drive adoption across functions.
• Solve the hard problems of scale: help modernize operating models, simplify processes, and strengthen execution across a fast-moving healthcare technology environment.

To be qualified for this position you:

• 8–12+ years of experience in organizational transformation, strategy execution, operations, or technology‑enabled change leadership
• Bachelor’s degree in Business, Organizational Development, Industrial Engineering, Information Systems, or a related field; Master’s degree (MBA, MHA, MS) preferred.
• Proven delivery of cross-functional programs (Ops + Product + Tech) with measurable outcomes (cost, cycle time, quality, reliability, NPS).
• Strong background in technology‑driven organizations, healthcare technology preferred.
• Technical fluency sufficient to engage deeply with engineering, data, platform, and architecture leaders.
• Comfort translating technical complexity into clear execution and operational decisions.
• Strong analytical capability with a focus on outcomes, metrics, and continuous improvement.
• Strong capability in process excellence.
• Executive presence and ability to drive alignment across senior leaders, especially when priorities conflict.

You will set yourself apart:

• Proven track record in leading enterprise transformation initiatives end-to-end with measurable results.
•  Deep expertise within the healthcare technology space.

You will be:

Enterprise Transformation & Execution

• Leading enterprise‑level transformational initiatives that improve operating efficiency, delivery velocity, scalability, and customer impact.
• Translating strategic priorities into clear execution roadmaps, milestones, and success metrics.
• Driving transformation initiatives that span technology enablement, operating model evolution, and process modernization.

Technical & Operational Partnership

• Partnering closely with Technology, Product, and Operations leaders to ensure transformation initiatives are technically feasible, operationally sound, and scalable.
• Apply systems thinking to modernize workflows, platforms, and delivery models.
• Serve as a bridge between business strategy and technical execution, ensuring alignment across domains.

Operating Model & Organizational Effectiveness

• Designing and implementing future‑state operating models that improve accountability, decision‑making, and cross‑functional collaboration.
• Improving enterprise execution through clearer roles, interfaces, governance, and performance management.
• Identifying bottlenecks and designing solutions that enable teams to operate more effectively at scale.

Program Leadership & Delivery Discipline

• Leading a high‑impact, cross‑functional initiatives with enterprise scope.
• Establishing strong program management discipline including prioritization, dependency management, risk mitigation, and outcome tracking.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of
• pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Chief Human Resources Officer
• Video Interview with Chief Operating Officer
• Video Interview with Chief Executive Officer

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers