Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English, Swedish

Hard Skills

Engineering Support Measurement Technique Magnetic Resonance Imaging Remote Technical Support Regulatory Compliance Stakeholder Communications Maintenance Testing Camera Calibration Emergency Response Customer Experience Improvement

Other Skills

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Technical Acumen
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Communication
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Teamwork
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Personal Integrity
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Self-Discipline
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Relevant educational background in medical or electrical engineering (or similar field) with 3–5 years of hands-on field service experience, ideally in a hospital environment
Fluency in English and Swedish, plus a valid Category B driving license; willingness to travel as part of the role
Ability to work independently with a service-oriented mindset and methodical troubleshooting approach; strong customer relationship skills
Structured, well-organized work style with high personal integrity, self-discipline and solid IT skills

Requirements:

Execute service activities including preventive maintenance, emergency service, faultfinding, upgrades and installations according to Philips quality standard policies
Maintain complete and accurate service records with test/inspection results and ensure timely submission of service data, job sheets, field problem reports and related administrative tasks
Serve as the company liaison with customers on administrative and technical matters; report customer feedback and follow up on relevant quality/regulatory training
Use appropriate measurement equipment (electronic and analogue) in a calibration-controlled cycle

Philips

About Philips

Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Job Title

Field Service Engineer for Magnetic Resonance

Job Description

As a Field Service Engineer, your primary responsibility will be to support our Magnetic Resonance (MR) systems. You will work in customer environments, focusing on the installation, maintenance, and support of our advanced and innovative MR and related systems. In this role, you will collaborate closely with highly skilled colleagues across Nordic teams, including Remote Resolution, Technical Support Specialists, and the Customer Center.

Your role:

Executing service activities such as regular preventative maintenance, emergency service, faultfinding, upgrades, installations according to the relevant Philips’ quality standard policies.
Completeness and accuracy of service records with particular attention to test & inspection results
Timely and accurate submission of service data, job sheets, field problem reports and other relevant administrative tasks as assigned
Serving as company liaison with customer on administrative and technical matters.
Reporting customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner.
Using appropriate measurement equipment (electronic and analogue) in a calibration-controlled cycle
Keeping an open and attentive eye out for business opportunities that will contribute to customer satisfaction and positive margin contribution.

You’re the right fit if you:

Have a relevant educational background in medical or electrical engineering (or a similar field) and 3–5 years of hands-on field service experience, ideally within a hospital environment.
Build strong, trusted relationships with customers and stakeholders, and enjoy being a reliable point of contact.
Work independently with a service-oriented mindset, applying a logical and methodical approach to troubleshooting and problem-solving.
Bring a structured, well-organized way of working, combined with high personal integrity, self-discipline, and solid IT skills.
Are fluent in English and Swedish, hold a valid Category B driving license, and are willing to travel as part of the role.

How we work together
This role is considered as a field role.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.

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