Key Facts

Remote From:

India

Full time

Junior (1-2 years)

English

Hard Skills

Other Skills

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Microsoft Office
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Calmness Under Pressure
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Communication
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Multitasking
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Teamwork

Roles & Responsibilities

Strong working knowledge of Windows 10/11, macOS, and basic Linux environments
Hands-on experience in system imaging, reformatting, and patch updates
Good understanding of Microsoft 365, Outlook, Teams, and related tools
Familiar with Active Directory, DHCP/DNS basics, and network printer setup

Requirements:

Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals
Provide first- and second-level software/OS support (Windows, macOS, Linux), MS Office, and collaboration tools
Set up user accounts and access via Active Directory and MDM; onboard/offboard users and provision devices
Manage tickets and SLAs using ITSM tools; perform system updates and antivirus checks, provide remote support for remote workers; maintain asset inventory and coordinate with network/infrastructure teams

Lyric - Clarity in motion.

About Lyric - Clarity in motion.

Welcome. Let us help bring your health plan's payment accuracy programs into the next era. Learn more by visiting Lyric.AI Welcome to Lyric. Building on the legacy of ClaimsXten, we bring over 35 years of expertise to deliver unmatched value to our clients, including 9 of the top 10 health payers nationwide. Our cutting-edge solutions streamline complex claims processes, ensuring precision and efficiency for over 185 million lives under our care. We've earned to the 2025 Best in KLAS award for our partnership excellence and value, we lead with top customer satisfaction scores and recommendation rates. Apart from our market-leading pre-pay claim editing services, Lyric is at the forefront of integrating advanced technologies to drive greater savings and administrative cost savings through the payment integrity value chain. This includes strategic partnerships with leaders in the areas of genetic testing claims accuracy, coordination of benefits, and more. Whether you are a current valued customer or new to Lyric, we are investing in helping health plans simplify the business of care. Visit us at Lyric.AI

Founded: 2018

Company size: 201 - 500

Website LinkedIn See all jobs →

Job description

Lyric is an AI-first, platform-based healthcare technology company, committed to simplifying the business of care by preventing inaccurate payments and reducing overall waste in the healthcare ecosystem, enabling more efficient use of resources to reduce the cost of care for payers, providers, and patients. Lyric, formerly ClaimsXten, is a market leader with 35 years of pre-pay editing expertise, dedicated teams, and top technology. Lyric is proud to be recognized as 2025 Best in KLAS for Pre-Payment Accuracy and Integrity and is HI-TRUST and SOC2 certified, and a recipient of the 2025 CandE Award for Candidate Experience. Interested in shaping the future of healthcare with AI? Explore opportunities at lyric.ai/careers and drive innovation with #YouToThePowerOfAI.

Job Title: Desktop Support Engineer

Experience: 3 to 8 Years

Location: Hyderabad

Department: IT Support / Infrastructure

Industry: Software / IT Services

Job Summary: Experienced and proactive Desktop Support Engineer (3–8 years) to provide technical support and ensure smooth IT operations for our internal teams. The ideal candidate will have a strong understanding of desktop/laptop hardware, software installations, OS troubleshooting, and end-user support in a fast-paced software development environment.

Key Responsibilities:

Install, configure, and troubleshoot desktops, laptops, printers, and other IT peripherals.
Provide first and second-level support for software-related issues, including operating systems, MS Office, development tools, browsers, and collaboration tools.
Troubleshoot hardware issues, replace faulty components, and coordinate with OEMs for warranty services.
Setup user accounts, email profiles, and apply necessary policies using Active Directory and MDM tools.
Support user onboarding/offboarding (laptop provisioning, access setup, etc.).
Manage support tickets and ensure SLAs are met using an ITSM tool (e.g., ServiceNow, servicedesk, Jira).
Perform regular system updates, antivirus checks, and disk health monitoring.
Provide remote support for work-from-home users via RDP, AnyDesk, or similar tools.
Maintain an updated inventory of IT assets, accessories, and licenses.
Collaborate with the network and infrastructure teams to resolve connectivity and access issues.

Required Skills:

Strong working knowledge of Windows 10/11, macOS, and basic Linux environments.
Hands-on experience in system imaging, reformatting, and patch updates.
Good understanding of Microsoft 365, Outlook, Teams, and related tools.
Familiar with Active Directory, DHCP/DNS basics, and network printer setup.
Familiarity with endpoint protection and device encryption tools.
Excellent communication and documentation skills.
Ability to multitask and handle pressure in a fast-paced IT support setup.

Preferred Qualifications:

Bachelor’s degree or diploma in IT, Computer Science, or related field.
Relevant certifications like CompTIA A+, MCP, or ITIL Foundation preferred.
Previous experience in desktop support for a software development or agile team is a plus.

Work Hours: General / Rotational / Shifts – as applicable

Reporting To: IT Infrastructure Lead / IT Manager

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