Systems Administrator- Salesforce, Clinical Recruiting

Job Posting Closing Date: Open until Filled

Where do you belong?

Your career is more than just a job, it's part of your life. Whether you’re a clinician, or non-clinical professional,  at USACS you'll feel a sense of connection working with clinicians and office staff who share your interests and values. We want you to love coming to work each day because you believe in what you do and the people with whom you work. We care about your success.

USACS also understands that location is important. We offer  career opportunities for clinicians and non-clinical support staff from New York to Hawaii and numerous points in between. Our supportive culture,  outstanding benefits and competitive compensation package is best in class.

Job Description

The Administrator, Recruiting Systems supports the organization’s clinical recruiting efforts and strategy by providing key operational ownership of its Applicant Tracking System, Salesforce. This position is the first point of contact for internal users and is critical to team success by ensuring the system workflows and functionality are optimized.

This is not merely a support role- the administrator will help define and build a mature Salesforce environment, as the company continues to scale its use of this highly-customized product. The role requires keen business analysis and learning agility to successfully design system solutions that scale with a fast-paced, growing organization.

Location: Remote

ESSENTIAL JOB FUNCTIONS:

• Under the defined operating model, provide day-to-day administration of a customized Salesforce Sales Cloud production environment using Flows, validation rules, page layout, standard and custom fields, custom objects, record types, user profiles and permissions, data imports, etc.
• Troubleshoot user issues and resolve requests with a focus on root cause, not just quick fixes. Balance speed to delivery with long-term scalability, in consideration of the overall product roadmap, technical debt, and integration opportunities
• Drive user adoption through effective training, clear documentation, and ongoing self-service enablement
• Maintain system health, data quality and performance across a highly customized environment
• Identify opportunities to simplify, standardize, or improve processes across recruiting and operations workflows
• Build and maintain meaningful dashboards and reports that provide visibility into pipeline health, performance trends and forecasting to support data-driven decision making
• Translate business needs into scalable solutions- not only requirements gathering but thoughtful system design- to build and maintain scalable solutions that improve user experience, reduce manual data entry and reporting, and standardize processes
• Act as business analysis partner to stakeholders helping them think beyond what they asked for or think they may want, to build what they and the organization needs now and into the future
• Continuously evaluate and improve existing configurations to reduce manual work and increase reliability. Influence product roadmap and design decisions
• Contribute to documentation, governance and scalable support practices within an established intake, prioritization and delivery framework with IT
• Work independently and maintain a balance of hands-on configuration, user guidance, and solution design time
• Operate with curiosity and initiative, demonstrating a continuous learning mindset by proactively building system expertise, deepening business relationships and understanding and staying current on Salesforce capabilities
• Seek out opportunities to contribute to broader initiatives and projects that may have downstream system impact
• Partner closely with leadership and technical counterparts to strengthen both business and technical acumen

NOWLEDGE, SKILLS AND ABILITIES:

• Excellent Business Analysis skills and product design thinking- the ability to envision and understand organizational and departmental goals and translate them into systems solutions
• Strong understanding of Salesforce platform capabilities, including data modeling, automation (Flows), security model, and reporting
• Analytical mindset with the ability to interpret data, identify trends, and surface meaningful insights
• Demonstrated ability to build and maintain dashboards and reports that drive decision making, not just visibility to data
• Strong problem-solving skills with a focus on root cause analysis and long-term solutions
• Ability to operate effectively in a highly customized, evolving environment with a balance of structure and ambiguity
• Ownership mindset- takes initiative, follows through, and is accountable for outcomes not just tasks
• Effective communicator who can partner across technical and non-technical stakeholders, including senior leadership
• Ability to influence and guide stakeholders towards best practices, even when it requires reframing initial requests
• Commitment to user adoption through practical training, clear documentation, and ongoing support
• Strong ability to prioritize one’s own work, balancing quick-turn requests with medium and long-term projects. Can effectively escalate and proactively manage expectations and roadblocks
• Demonstrated curiosity and continuous learning mindset where there is a focus on building both business and technical expertise
• Ability to anticipate downstream system impact and think holistically about design, data integrity and scalability
• Extremely close attention to detail to produce exceedingly accurate work
• Ability to maintain patience and composure in difficult situations
• Exhibits a commitment to teamwork, supporting alignment with company and department goals and objectives, assisting others to develop their knowledge of the company and department, and adapting to changes positively
• Mid-level to advanced MS Excel skills including pivot tables, formulas, functions, and formatting

EDUCATION AND EXPERIENCE: 

• 6+ years of hands-on administration experience of a CRM (Client Relationship Management) or ATS (Applicant Tracking System), including 3+ years of experience with Salesforce. Experience in a custom or complex Salesforce Sales Cloud environment strongly preferred
• A bachelor's degree in a related field or equivalent combination of education and experience is required
• Proven experience supporting or building Salesforce solutions that go beyond standard configurations, such as working with custom objects, custom actions, and automations using Flows
• Experience building and scaling highly usable dashboards and reports
• Experience implementing Salesforce or managing an early lifecycle version is a plus
• Experience building and delivering written and live user training to user groups across multiple departments
• Business Analysis experience partnering with stakeholders to gather requirements, design scalable solutions, and deliver timely outcomes
• Exposure to configuring and supporting cross-functional systems integrations is a plus
• Experience working with an internal recruiting department or staffing organization is strongly preferred
• Experience with data visualization tools is a plus

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit for prolonged periods and occasionally walk, stand, bend, stoop, and lift up to 15 pounds.
• Required to have close visual acuity to perform the job.

Salary Range: $59,364-$109,823.40

Salary Range:

$59,364.00 - $109,823.00