This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Accountable for recognizing Adverse Event (AE) / Adverse Drug Reactions (ADR) / Adverse Drug Experience (ADE), Medical Device Incident (MDI) information from the source document

• Accountable for Individual Case Safety Report (ICSR) processing as per applicable Standard Operating Procedures (SOPs) and Work Instructions (WI) including but not limited to Triage, Duplicate Search, Data Entry, MedDRA coding, Narrative Writing, Medical Evaluation, Seriousness assessment, expectedness assessment, Causality assessment, Reportability Assessment, Expedite, and Periodic submission, etc.

• Accountable to perform AE / ADR/ ADE / MDI reports’ reconciliation with internal and external stakeholders

• Accountable to perform Literature Review as per the applicable organization’s SOP and WI

• Accountable for recognizing, processing, and reporting Product Quality Complaints (PQC) information as per applicable SOP and WI Accountable for managing Mailboxes including filling emails in appropriate folders

• Accountable to review and file incoming Faxes in the appropriate folder

• Accountable to act as a contact point for the client Work directly with internal and external stakeholders to request additional information or clarification as necessary;

• Assist in audit preparation

• File and store all documents as per applicable SOP and WI.

• Other tasks assigned by the Manager, as needed.

• May be required to be on standby / on-call as part of this role.

Education:

• Bachelor’s degree in a life sciences program

Work Experience:

• 1-2 years of experience in Pharmacovigilance, Medical Information, Clinical Research, and/or equivalent and related experience in the pharmaceutical industry.

Skills and Knowledge:

• Strong knowledge of the pharmacovigilance industry including up-to-date knowledge of Health Canada, US-FDA, and ICH’s Pharmacovigilance requirements and guidelines

• Familiarity with MS Word, MS Excel, MS PowerPoint, other MS Office Programs, and

• Adobe Pro Familiarity with Good Documentation Practice (GDP)

• Quality Management Systems (QMS) is an asset

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Ability to communicate effectively both orally and in writing

• Effective interpersonal and leadership skills

• Effective organizational skills, attention to details Ability to consistently meet deadlines

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Excellent presentation skills

• Able to work any 8-hour shift between 8:00 AM-8 PM, if necessary

• Can-do attitude, with proven ability to meet strict deadlines

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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