Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Korean, English

Hard Skills

Fundamental Analysis Technical Analysis Customer Relationship Management Customer Analysis Cross-Functional Collaboration Business Communication Virtual Training Cross-Selling Customer Acquisition Management Escalation Procedures Market Analysis Customer Retention Sales Development Client Services Financial Market Price Support Client Services

Other Skills

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Calmness Under Pressure
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Communication
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Analytical Skills
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Teamwork
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Organizational Skills
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Problem Solving

Roles & Responsibilities

Minimum 2 years of experience in the Forex sector
Fluent in Korean and English
Excellent communication and organizational skills
Ability to work on own initiative and generate business

Requirements:

Act as the primary liaison between clients and the Korean market, handling client inquiries and providing market information
Train new clients on company platforms and trading tools, including basic technical and fundamental analysis
Provide continuous market updates and tailor guidance based on each client's trading needs and profile
Support client acquisition, retention and re-activation, and coordinate with other departments to escalate and resolve issues

M4Markets

About M4Markets

M4Markets is a multi-regulated global investment services provider. This is the official page of Markets.com (FSA-Seychelles). This page does not address EU clients. M4Markets offers one of the most low-cost trading environments with raw spreads starting from 0.0 pips and commissions starting from $0. M4Markets offers a technologically advanced trading environment with two trading platforms, two copy trading systems and ultra-low latency in execution. Clients can access a wide range of markets, while there is also a wide range of funding methods available. As a multi-regulated broker, M4Markets also offers fund protection with negative balance protection and safe-keeping client funds in segregated accounts. Trinota Markets (Global) Limited is authorized and regulated as a Securities Dealer by the Financial Services Authority with license number SD035. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Trinota Markets (Global) Limited does not offer its services to residents of EEA and certain other jurisdictions such as USA, Canada, Cuba, Sudan, Syria and North Korea. Promotions are not available to Europe

Founded: 2018

Company size: 51 - 200

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Job description

Role Overview

We are actively hiring a Customer Support Manager to cover the Korea market, leading client engagement and acting as the primary point of contact for all client-related needs.

Key Functions:

Acting as the essential link between clients and the Korean market.
Assisting clients by reporting trends and providing market information.
Addressing client queries regarding trading and the instruments that are available to them.
Training new clients on company's platforms and trading tools.
Providing an understanding of technical and fundamental analysis to clients.
Continuously providing clients with market updates.
Understanding the client's needs and trading profile in order to provide support and guidance where required.
Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
Be able to cross sell company services to provide client improvement.
Liaise with other departments, when required, to escalate and resolve issues and/or report faults.
Maintain high levels of client acquisition, retention and re-activation.

Core Competencies and Required Background:

A minimum of 2 year’s previous experience within the Forex sector.
Fluent in Korean and English Languages.
Excellent communication and organizational ability.
Ability to work on own initiative, expand and generate business.
Ability to work under pressure.

Benefits:

Competitive Remuneration Package
Discretionary Performance-based Bonus
Performance-oriented and rewarding company culture.
Highly Motivated Environment

Who we are:

At our team, we foster a culture of continuous learning, collaboration, and inclusivity. We celebrate diversity and encourage employees to bring their authentic selves to work. Our dynamic and fast-paced environment provides ample opportunities for professional growth and development.

Recruitment Process: