Company
Cox Automotive - USA
Customer Care Group
Sr Lead Customer Project / Program Manager
Sr Manager - Non People Leader
Can work remotely but need to live in the specified city, state, or region
Yes, 25% of the time
Day
Compensation
Compensation includes a base salary in the range of $111,500.00 - $185,900.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At Manheim Digital, we’re transforming vehicle portfolio management. Our mission is to provide vibrant marketplaces, transparency and insights to maximize portfolio values, increase residual values, and thus positively impact Used car sales.
Manheim Digital seeks an individual who provides both strategic and tactical guidance to clients and internal teams, encouraging software adoption and client program success. You have a broad, cross-functional background, a passion for learning, problem-solving, and bridging business and technical challenges. Adaptability and improvement are integral to your approach, and you take initiative without waiting for direction. The role requires responsiveness, independent judgment, and effective organization in a fast-paced environment, serving the interests of both Manheim and the client.
General Responsibilities:
- Be the primary point of contact for client(s) for all aspects of the program including but not limited to the overall client solution from launch to ongoing enhancements to end of life
- Build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities
- Drives program evolution while keeping with client's strategic needs and expands program in cooperation with client.
- Responsible for managing and implementing the overall program requirements; organizes, directs, coordinates plans, and implements all program activities
- Overall responsibility for operational aspects of the program
- Ability to indirectly manage and influence a diverse group of resources – executive sponsors, multiple stakeholders, product management, developers, analysts, testers and project managers
- Facilitate complex team meetings involving business and technical resources; Demonstrate credibility as a business partner to ensure business and technology decisions are reached to support the client goals and objectives
- Effectively communicate & manage project expectations to client, project managers, sponsors, team members and other stakeholders in a clear, concise and consistent manner.
- Induces proactive issue and risk management strategies to ensure early identification and effective communication to the Senior Leadership team
- Tracks performance data and reports results to client
- Keeps appropriate individuals abreast of new, existing and possible emerging program issues or concerns
- Delivers formal internal strategy and execution presentations
- Develops and maintains knowledge of industry, economic trends and changes affecting businesses
- Provides training and best practice recommendations to clients
- Mentors other Program Leads and Program Managers
Minimum Requirements
- BA/BS degree and 8 years of related experience; or an equivalent combination of education and work-related experience.
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Application Deadline: 04/02/2026
