Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Hardware Support Escalation Management Systems Integration Business Communication Enterprise Services Repository Vendor Management Stakeholder Communications Help Desk Support Data Infrastructure Property Ownership

Other Skills

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Customer Service
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Mentorship
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Collaboration
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Communication
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Leadership
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Teamwork
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Social Skills
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Problem Solving

Roles & Responsibilities

Extensive experience delivering advanced technical support for Hitachi Vantara products and their integration layers.
Proven ability to handle escalations across levels 1–3 and coordinate with third-party vendors and service providers.
Strong communication and stakeholder management skills for internal teams and external customers.
Experience mentoring and developing Tier 1 Technical Support Specialists in a global support organization.

Requirements:

Provide experienced, in-depth specialized support and advisory to customers addressing Hitachi Vantara product solutions and integration challenges.
Act as the central point of contact for internal escalations (levels 1–3 and above) and coordinate with third-party vendors and service providers.
Lead or support the development and mentoring of Technical Support Specialists (Tier 1) within the Global Support team.
Collaborate with internal and external stakeholders to communicate effectively and improve support processes and outcomes.

Hitachi

About Hitachi

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Function

HV GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Senior Support Specialist provides experienced, in-depth, specialised support and advice to assist Hitachi Vantara’s customers address their solutions challenges. This includes, but is not limited to, the support of specific Hitachi Vantara product(s) and their respective layers of integration as corporate and enterprise solutions . The Senior Support Specialist works with both internal and external customers and must be comfortable communicating effectively and proficiently with all stakeholders. The Senior Support Specialist acts as central point of contact for handling of internal escalations (from level 1 and to level 3 and above) and liaison with third party vendors and service providers. Internally, as part of the wider Hitachi Vantara Global Support team, the Senior Support Specialist plays a leading role in advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge. The Senior Support Specialist is a member of a global team of cust

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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