Senior Contract Manager

Company:

Mercer

Description:

We are seeking a talented individual to join our Contract Management team at Mercer. This is a fully remote role.

As a member of the Client Management Team (CMT), you will actively manage the intake and monitoring of client contract requests for Mercer Legal. You will collaborate daily with lawyers and legal professionals to efficiently handle these requests. Additionally, you will engage with key internal stakeholders across Mercer’s US and Canada businesses, including Client Managers, Relationship Managers, and Information Security teams. Your role will be a vital part of the sales contracting process, significantly contributing to Mercer’s financial performance.

We will count on you to:

• Monitor the intake mailbox for new Client Contract Requests (CCRs) including the initial review of new agreements submitted via CRM tool.

• Schedule and facilitate internal stakeholder calls with key internal stakeholders to discuss go forward approach, assignments, timeline and other contract strategies.

• Provide guidance and redlined responses on certain agreements based on SME input and resources.

• Track the status of open CCRs and provide summary updates in order to assist in effectively closing opportunities and capturing key performance metrics.

• Actively follow up on the status of CCRs to influence the number of days it takes to execute a contract, which helps our business realize revenue earlier.

• Become an expert user of the CRM platform and related tools and support adoption and other change management efforts.

• Develop process improvements in order to continuously improve the effectiveness of the core function and objectives of the team.

• Learn the various Mercer businesses and the key legal issues they face.

What you need to have: 

• Paralegal, attorney or relevant contract management experience

• Bachelor’s degree plus 5 years in a corporate office or professional services firm preferably in the area of contract review

• Minimum of 3 years of supervisory experience

• Strong written and verbal communication and interpersonal skills with the ability to quickly build credibility and gain confidence at all levels in the organization.

• Strong attention to detail and solid follow through, with the ability to set and deliver on priorities and multiple open projects in a fast-paced environment.

• Understanding of legal and contract terminology

• Proficiency with Microsoft 365 software programs

What makes you stand out?

• Excellent organizational, project management, execution, and tracking skills

• Experience using Microsoft Dynamics, or other leading CRM tools is a strong plus

• Experience creating metrics and reporting in Excel

• Excellent team player and collaborator

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

The applicable base salary range for this role is $80,800 to $161,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until:

May 1, 2026