Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Data Entry Physician Data Query Registration Authority Online Communication Email Management Escalation Procedures Queue Management Telephony

Other Skills

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Scheduling
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Computer Literacy
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Scheduling
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Customer Service
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Communication

Roles & Responsibilities

High school diploma or GED preferred
Minimum 3 years of medical office or call center experience
Strong computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills

Requirements:

Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration
Schedules appropriate medical exams, procedures, and tests
Serves as escalation point for questions from Specialists I and II and handles complex scheduling requests
Maintains accurate data entry and patient information in systems, including demographic and insurance details

University of Maryland Faculty Physicians Incorporated

About University of Maryland Faculty Physicians Incorporated

University of Maryland Faculty Physicians, Inc. is made up of more than 1,000 faculty members from the University of Maryland School of Medicine. Our providers conduct cutting-edge research and clinical trials, and offer care in more than 40 medical specialties. With offices located all across Maryland, as well as access to services from one of the nation’s leading academic medical centers, patients can receive the highest-quality care and latest treatment options available, right in their neighborhood. Mission: Together the physicians and staff of University of Maryland Faculty Physicians, Inc., (UM FPI) commit to deliver compassionate, respectful and excellent care to those we serve.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

Responds to a high volume of appointment requests, including telephone calls, emails, work queues, and other electronic messages, for scheduling of appropriate medical exams, procedures, and tests with and without demographic collection and insurance registration, and serve as escalation point for questions from Specialists I and II and complex scheduling requests.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) preferred
Minimum 3 years of medical office or call center experience
Strong computer skills (specific programs as deemed by department)
Strong customer service and phone etiquette skills
Accurate data entry skills

The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits.