Key Facts

Remote From:

Full time

English

Hard Skills

Outbound Calls Escalation Management Pharmacy Operations Communicating With Patients Educational Outreach Call Center Experience Regulatory Compliance Shipment Coordination Order Management Order Management Issue Management Policy Enforcement

Other Skills

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Customer Service
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Detail Oriented
•
Communication
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Problem Solving

Roles & Responsibilities

High school diploma or equivalent.
Authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Remote-based role with ability to work from anywhere in the United States.
Available to work Monday–Friday 1:30 p.m.–10:00 p.m. EST (with Saturday rotation every 6–8 weeks) and willing to participate in a 6-week training program.

Requirements:

Handle inbound and outbound calls, processing and upkeep of pharmacy orders and addressing order inquiries and issues.
Address member inquiries received via telephonic outreach and provide timely resolutions.
Schedule deliveries for patients in compliance with accreditation and board of pharmacy requirements.
Maintain up-to-date knowledge of escalation processes to communicate urgent patient needs.

Centene Corporation

About Centene Corporation

Centene Corporation provides high-quality healthcare services to members in all 50 states. Since its founding in 1984, Centene has worked to transform the health of communities, one person at a time. Centene is the largest Medicaid managed care organization in the country and provides a portfolio of services to government sponsored healthcare programs. Centene believes that healthcare is best delivered locally. Our local health plans offer a range of health insurance solutions with a focus on providing accessible care to uninsured and under-insured individuals. Many receive benefits provided under Medicaid, including the State Children's Health Insurance Program (CHIP), as well as Aged, Blind or Disabled (ABD), Foster Care and Long Term Care (LTC), in addition to other state-sponsored/hybrid programs, and Medicare (Special Needs Plans). Centene also contracts with other healthcare and commercial organizations to provide specialty services including behavioral health management, care management software, dental benefits management, in-home health services, life and health management, managed vision, pharmacy benefits management, specialty pharmacy and telehealth services. Centene’s hiring practices reflect the composition of the members and communities we serve, allowing us to deliver quality, culturally sensitive healthcare to millions of members. Centene employees help change the world of healthcare and transform our communities. To learn more about career opportunities with Centene, visit: https://jobs.centene.com/

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

** Remote based position anywhere in the United States, must be available to work Monday - Friday 1:30 p.m. - 10:00 p.m. EST. Saturday rotation once every 6 - 8 weeks. Training is from 9:00 a.m. - 5:30 p.m. for 6 weeks. Targeted start date is 5/11/26**

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT .

Position Purpose: Handle inbound and outbound calls, including the processing and upkeep of pharmacy orders and handling of order inquiries and issues.

Address member inquiries/request received via telephonic outreach

Schedule deliveries for patients, adhering to accreditation and board of pharmacy requirements

Maintain up to date knowledge of inter escalation process to adequately communicate urgent patient needs

Performs other duties as assigned

Complies with all policies and standards

Education/Experience: High school diploma or equivalent.

Pay Range: $15.87 - $27.25 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

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