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The Senior Workforce Management Professional applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, inventory management, and human resource compliance). The Senior Workforce Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Workforce Management Professional is an integral member of Humana’s Workforce Management team, supporting the Resolutions segment. This role blends advanced strategic analysis with operational workforce management, focusing on both enterprise-level planning and day-to-day execution to ensure optimal staff deployment and service delivery.

Key Responsibilities:

• Build and maintain short-range and intermediate forecasting for staffing needs in Resolutions, incorporating near real-time data, utilization trends, and anticipated demand fluctuations.

• Set forecasting best practices and influence/oversee scheduling, timekeeping, attendance line, inventory management, and absence management functions, ensuring accuracy and compliance with established policies.

• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce objectives.

• Provide actionable analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.

• Demonstrate comprehensive understanding of organizational strategy, departmental objectives, and their linkages to related business areas to inform workforce decisions.

• Communicate to and collaborate with leadership and cross-functional teams (Finance, Strategy, Reporting, Process Improvement, etc.) to support operational execution and strategic initiatives, leveraging strong communication, a high degree of Emotional Intelligence and interpersonal skills.

• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances with minimal supervision.

• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana’s internal guidelines.

• Monitor and report on key workforce metrics; adjust planning and processes as needed to optimize performance and employee engagement.

Use your skills to make an impact
 

Required Qualifications

• Bachelor's degree or at least 4 years of Workforce Management experience

• Comprehensive knowledge of Microsoft Products (Excel, PowerPoint, SharePoint, OneDrive and PowerBI)

• Demonstrated ability to articulate ideas effectively in both written and oral forms

• Strong analysis, critical thinking, and analytical problem-solving skills

• Ability to handle multiple tasks and deadlines with attention to detail

• Knowledge and experience in WFM software such as Verint, Aspect, or NICE

• Proven experience in workforce management, with expertise in short-range forecasting, scheduling, and operational support

• Demonstrated ability to work collaboratively with leadership and teams in a back-office environment

• Proven ability to create and maintain strong, collaborative relationships with business partners

Preferred Qualifications

• Prior experience in Resolutions or back-office team

• Finance or strong finance background

• Experience in people management

• Able to handle rapid business growth or contraction

Additional Information

This is a remote position.

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

SSN Alert: Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$71,100 - $97,800 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 04-07-2026

About us
 

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.