Role overview

Qualifications

Flexible and adaptable to changing market conditions and transformation initiatives
Excellent customer service and stakeholder management skills
Detailed and accurate data entry with strong attention to quality
Ability to maintain confidentiality and handle sensitive information

Responsibilities

Act as the single point of contact for all competitive retail-to-wholesale enquiries, and the first point of contact for standard retail enquiries in the Wholesale Business
Manage Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter logging and Meter enquiries
Administer activities related to Inset, Water Supply Licences and future market codes defined by Ofwat and Open Water
Demonstrate excellent customer management by responding to enquiries consistently within agreed service levels

Key facts

Remote from: United Kingdom
Full time
English

Hard skills

Meter Reading Wholesale Banking Water Metering Data Entry Water Services Stakeholder Communications Customer Relationship Management

Other skills

Client Confidentiality
Adaptability
Communication
Time Management
Teamwork
Customer Service

About the company

Anglian Water Services

Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.

Company details

Company size5001 - 10000

Links

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Job description

Circa £26,198 dependent on skills & experience
Permanent
Full time, 37 hours per week

Anglian Water offers a flexible approach, this role provides you the flexibility to work from home and from an Anglian Water office. Your base location will be Thorpe Wood House in Peterborough.

Join our team and make a difference!

We are recruiting a Wholesale Service Centre Advisor to join our team on a permanent basis!

You’ll be the single point of contact for all competitive retail to wholesale enquiries. You’ll be responsible initially for Wholesale Billing, Maximum Daily Demand (MDD) Management, Water Meter logging, and Meter enquiries.

As part of a dynamic team, you’ll administer activities in relation to Inset, Water Supply Licenses and future market codes defined by Ofwat and Open Water. This role is the first point of contact for all standard retail enquiries entering the Wholesale Business.

You’ll demonstrate excellent customer management skills, ensuring all enquiries received are responded to equivalently and consistently within agreed levels of service.

As a valued employee, you’ll be entitled to:

Full private healthcare with no excess

23 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion
A flexible working culture
Competitive pension scheme – we double-match your contributions up to 6%
Life Assurance at eight times your salary
Personal Accident cover – up to 5x your salary

Bonus Scheme
Lots of great discounts
Flexible benefits to support your wellbeing and lifestyle
Paid time off when you’re physically and mentally unwell
An excellent Family Leave package – to help you support your family

What does it take to be a Wholesale Service Centre Advisor?

You’ll be flexible in your approach, enthusiastic about transformation, and will develop alongside the changing market conditions. As well as:

Take pride in delivering high quality work, completing tasks accurately and on time
Show enthusiasm for the role and stay positive when things change

Maintain confidentiality when necessary, respecting the needs of customers, colleagues and regulators
Precise and accurate when entering data
Excellent customer service to all stakeholders, internally and externally

Opportunities are open to all suitably qualified candidates.

Why Anglian Water?

Anglian Water are an award-winning organisation with almost 5,000 employees and over 6 million customers. We’re proud to have been voted as the best place to work in the UK and to be winners of the prestigious Utility of the Year award.

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential.

Closing date: 18th May 2022

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