Job Description Summary:

Pay Range communicated in this posting is also subject to multiple internal data points.

POSITION SUMMARY

Serve as the primary customer contact for Foodservice planned service activities (installations, replacements, flavor changes, removals) while adopting and championing modern AI tools and automation to drive speed, accuracy, and an elevated customer experience. You will collaborate across national service teams, field service providers, and bottlers/distributors to execute operational work, using data‑driven insights and technology‑enabled processes to reduce manual effort and improve outcomes.

WHAT YOU’LL DO

• Coordinate, schedule, confirm, track, and process scheduled service activities using Coca‑Cola systems and centralized databases; record customer feedback in standardized systems to ensure business processes advance correctly.
• Actively monitor and track activities in tools like Salesforce, QuickBase, Power BI, Microsoft Teams.
• Source and facilitate delivery of assets including equipment, parts, and POS materials.
• Contact customers to confirm appointments, deliveries, and follow‑ups.
• Troubleshoot process issues, using phone and other communication channels.
• Process order information and expedite priority requests.
• Build productive relationships with customers, distributors, service partners, and Ops/Sales clients.
• Serve as the single point of contact for site events such as openings, closings, relocations, and remodels.
• Utilize dashboards & reporting to identify and address process failures
• Act as an early adopter and advocate of emerging AI tools for workflow automation, communication, troubleshooting, analytics, and decision support.

QUALIFICATIONS & REQUIREMENTS

• Demonstrated curiosity and adaptability with new AI and automation tools.
• Ability to use AI for communication drafting, analysis, insight generation, and workflow optimization.
• High school diploma or GED required; bachelor’s degree preferred.
• 2+ years in customer-facing roles.
• Effective communication, organizational, and relationship-building skills.
• Proficiency with Salesforce/Thirsty, Microsoft Suite (Outlook/Word/Excel), and other collaboration tools.
• Knowledge of equipment installation requirements and distributor operations.
• Ability to perform in a high-paced, high-volume environment.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Prioritization, Prioritization of Tasks, Task Organization, Time Prioritization, Workload Prioritization

Pay Range:

$64,700 - $77,600

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

7.5

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Remote

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

April 10, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.