Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Workforce Planning Inventory Management Meeting Facilitation Process Improvement Business Operations Positive Discipline Employee Onboarding Mail Processing Data Entry Change Management Vendor Management Employee Relations Escalation Management Performance Management Customer Centricity

Other Skills

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People Management
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Analytical Skills
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Coaching
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Microsoft Word
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Problem Solving
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Decision Making
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Microsoft Excel
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Microsoft PowerPoint
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Training And Development
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Team Building
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Professionalism
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Accountability
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Multitasking
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Time Management
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Teamwork
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Personal Integrity
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Detail Oriented
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Prioritization
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Verbal Communication Skills
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Relationship Building

Roles & Responsibilities

Bachelor's degree or equivalent work experience.
At least two years of supervisor experience; startup or team-building experience is a plus.
Strong analytical, problem-solving, and decision-making skills; ability to prioritize, multi-task, and meet deadlines.
Excellent verbal and written communication; exceptional relationship-building skills; proficient in Microsoft Office (especially Excel).

Requirements:

Develops and motivates employees through strong communication, timely feedback, coaching, and meaningful performance reviews.
Manages day-to-day operations by monitoring inventory levels and forecasting to ensure staffing to meet or exceed customer SLA requirements.
Conducts regular 1-on-1s and team huddles; addresses performance and behavior issues with HR; tracks attendance and applies progressive discipline.
Builds and strengthens working relationships with internal departments, customers, third-party vendors, and engages in service recovery for escalated customer issues.

Verra Mobility

Mobtech : Mobility + Technology

About Verra Mobility

Verra Mobility (NASDAQ: VRRM) is a leading provider of smart mobility technology solutions that make transportation safer, smarter and more connected. The company sits at the center of the mobility ecosystem, bringing together vehicles, hardware, software, data and people to enable safe, efficient solutions for customers globally. Verra Mobility’s transportation safety systems and parking management solutions protect lives, improve urban and motorway mobility and support healthier communities. The company also solves complex payment, utilization and compliance challenges for fleet owners and rental car companies. Headquartered in Arizona, Verra Mobility operates in North America, Europe, Asia and Australia. *Please note that all Verra Mobility job postings are listed on careers.verramobility.com. If you have questions or concerns about a job offer you have received, please email info@verramobility.com.

Company type: Large

Industry: Mobtech : Mobility + Technology

Founded: 2018

Company size: 1001 - 5000

Website LinkedIn See all jobs →

Job description

Position Overview:

This leader is someone who exercises good judgment and makes sound business decisions and has a proven ability for leading a full-service team with multiple daily functions to oversee. A successful candidate will have a strong leadership foundation and be a self-starter who independently and successfully manages inventory levels along with ever-changing customer business requirements. The candidate must place great emphasis on high quality work paired with efficient production while also effectively fostering sustainable engagement. It is essential that this leader has a true customer-centric mindset, mindful of internal and external customers. The candidate should be able to assist Verra Mobility personnel with the development and maintenance of training materials that they will use to train incoming processors.

This Operations Supervisor will take direction from and collaborate closely with the Operations Manager of Event Processing within Verra Mobility’s Government Solutions division.

Responsibilities:

Develops and motivates employees by means of strong communication, timely feedback, valuable coaching, and well-written and meaningful performance reviews.
Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
Actively identifies ways to continually create a work environment where employees feel highly valued and engaged.
Conducts regular 1-on-1 sessions with each employee while also regularly communicating with their team via ongoing staff meetings and/or team huddles.
Works with leader and Human Resources to address any sensitive employee performance and/or behavior issues in a very timely manner.
Tracking attendance and tardiness; provides progressive discipline for attendance, performance, and/or behavior issues.
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
Serves as a change-agent in helping to implement process and/or organizational change efforts across the department.
Independently engages in service recovery activities by addressing escalated customer issues either in person, over the phone, or via email communications.
Develops and continually strengthens working relationships with other internal departments, customers, and third-party vendors.
Manages day-to-day business operations by monitoring current inventory levels and future forecasts to ensure adequate staffing to meet or exceed customer-specific SLA requirements.
Grows a strong understanding of the tasks and responsibilities of their direct reports and is capable of assisting in these tasks weekly, including but not limited to: Data Entry, Mailroom, and Evidence Package support.
Perform other duties as assigned.

Required Experience:

Bachelor’s degree required, or equivalent work experience.
At least two years of supervisor experience, with a startup or experience building a team is a plus.
Ability to develop and successfully engage with employees.
Strong analytical, problem solving, and decision-making skills.
Ability to maintain professionalism and to work well with others.
Exceptional relationship building skills, both internal and external.
Strong verbal and written communication skills.
Quality driven with a strong attention to detail.
Ability to prioritize, multi-task and meet all assigned deadlines.
Strong computer skills using Microsoft Office (e.g., Word, PowerPoint, and especially Excel).
Successful completion of the Nlets fingerprinting background assessment

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.